IQmail client access:
“It was quick and easy to get up and going with IQware, and now, whenever we need customization support, it’s a quick affair to get what I need.” “We’re constantly in touch with the people at IQware, exchanging ideas on what we need and learning about new capabilities they have.” “We constantly try to make what we do better, and IQware lets us do that.”
Who do you trust?Our business is that we run resorts and we serve homeowners. The needs of these owners, and the types of support they need from us, can vary considerably. Too often it seems, a supplier will say ‘Yes, we can’ and then nothing happens ― not so with IQware, this property management system really delivers what IQware says it can. There are literally no surprises, no disappointments ― and IQware’s integration and ease of use is truly SUPERIOR ― just like our properties and customers demand and deserve.”
Who do you trust?The more efficiently we can do things and with less errors, the better the financial benefit to us, since this software system is the primary basis of everything we do, being able to have it do what we need it to do is critical to our financial success. When we say we need a change or to have something new added to the system, we get it remarkably quickly with IQware.”
Who do you trust?“With properties ranging from a 41-room island resort to a 500-room condominium resort, we have a wide range of technology requirements, IQware has the functionality and flexibility to meet all of our operational needs and deliver all − and only − the business information we need, precisely when and how each property needs it.”
Who do you trust?"We needed to move to a system that would let us both scale our operations on an enterprise-wide basis and continually advance to the next level. IQware was absolutely the right decision for us- I have used many property management systems over the course of my career, and I have to admit that IQware is by far the best.”.
Who do you trust?
Each of our condominium-resorts is dedicated to delivering outstanding customer service to our owners and guests alike — and the IQware Global Property Management System truly empowers our talented hospitality team, day-in and day-out, to deliver on our promise of ‘making memories.”
We automate and operate almost everything using IQware. IQware gives us a truly integrated platform for handling each of our owner’s and each of our guest’s needs and wants — and, in many cases, we even anticipate their needs so we can proactively exceed expectations.”
The only thing that surpasses our accommodations and amenities is our guest service ― and IQware is working hard behind the scenes to enable our efforts.”
Our whole world is IQware. It lets us and our owners do a much better job of managing our room inventory in real time than we could otherwise do.”
Our owners absolutely love IQware because it lets them see and do everything they need to, and from almost anywhere. IQware gives condo owners precisely the information they need, how and when they want it, so they can best manage their condos. Equally important, everyone at IQware is knowledgeable, prepared and eager to help us, and each of our owners, at any time.”
IQware’s customer service is world class. Not once have they let me down when I needed information or help. Because of IQware’s willingness to provide help and insight, no matter how seemingly basic a question might be, we’re able to do more and more with the system, and capture greater bottom-line benefits, as we unlock more of IQware’s full potential.”
The IQware Global PMS empowers us to focus on delivering uniquely memorable experiences to our guests and homeowners. IQware’s commitment to technology partnering, world-class customer service and continuous improvements in both software functionality and flexibility keeps us operating efficiently and ensures we will be competitive, and at the cutting-edge,
for years to come.”
We cater to families, urban trendsetters and everyone else who expects thoughtful design and practical luxury at an affordable price. Our current focus is to offer 4-star accommodations and service at 2-star prices, IQware assists us in achieving that goal.”
We knew exactly what we wanted and what we needed to have, and we worked with IQware to fully realize our design.”
As you use IQware, it reveals itself to be infinitely more useful than you originally expected, especially as you become familiar with the depth and breadth of features and functions built into it. We are more and more pleased with IQware as we identify new business needs and then time and again pleasantly discover IQware already has them covered.”
It’s a big thing for us to have such a strong, natural partnership with IQware. They are very responsive: Whatever time of day I’m on the phone with them, I get the technical support I need to get things done and keep running.”
On a day-in/day-out basis, IQware is the key to our ongoing success and ability to deliver delightful vacation lodging experiences to our guests and homeowners.”
Our philosophy has always been to leverage the best technology to optimize guest experiences. The IQware Global Property Management System not only fits right into this mission, but it also gives us a distinct edge over much larger competitors.”
The Sofia Hotel is a unique, independent brand that the ownership created, blending traditional hotelier values with the latest technological advantages. We leverage the Internet to directly market to our customers, and use IQware’s high-touch/high-tech customer relationship management tools to stay in touch.”
Thankfully, with all of the functionality we have through IQware, we can provide high-tech reservations, yet still maintain our high-touch ways. IQware gives us the best of both worlds.”
As an integrated solution for GDS, WEBRES and Expedia Quick Connect, IQware improves our inbound marketing and allows guests to book directly into our PMS without having to interact with our associates.”
Our guests cover the gamut, from leisure to business, and we host a lot of international guests as well due to our closeness of the convention center. The wide variety of guests coming into our hotel requires we do an extra good job of matching their needs. With the IQware Global PMS, not only can we meet and exceed guests’ expectations, we also can anticipate them. Nothing WOWs guests and builds loyalty like a need recognized and met before it’s voiced.”
With IQware, we can cost effectively launch personalized email marketing campaigns in just a few clicks and track our results with real-time reporting.”
We defined our needs upfront as a brand-new property, looking at what we needed to run our business most competitively. IQware has exactly what we need, and it’s a great value.”
Even though it’s packed with modules and features, IQware is extremely easy to use. We have no problem training our people. Just as important, IQware keeps getting more user- and guest-friendly.”
IQware stands right beside us on the front lines, day in and day out helping us get things done. Whenever we need something, we can just pick up the phone ― at any time, day or night ― and they are ready to help us. We have 24x7 access to IQware’s people who provide immediate, professional assistance.”
All of the people I’ve worked with at IQware are extremely knowledgeable and helpful. IQware truly gets it ― that the relationship begins, not ends, with the sale.”
IQware pretty much runs on its own. And if anything does happen, IQware is on top of it right away and helps fix the minor issue quickly.”
We compete successfully against five worldwide chains, and the major reason we can do this is by leveraging the technology in IQware.”
Even in this economy, we continue to grow on a monthly basis, and we attribute a lot of this growth to the capabilities IQware makes available to us. With the built-in functionality of IQware, we gather information about our guests and then use e-mail to offer them special direct deals ― personal attention they appreciate ― helping us simultaneously build relationships and revenues. IQware is so much more than ‘just another PMS.’”
We looked into at least 10 companies, but we knew within just two months that IQware had what we wanted ─ a world-class system proven in the management world and an experienced, committed team that would listen closely to the needs of our different divisions so we could best serve our property owners and their guests.”
You can find property management systems that handle traditional hotels all over the place, but finding a system designed for our kind of rental condominiums is a horse of a different color. We needed a flexible-yet-comprehensive system proven to handle rental operations and high-end home care. IQware delivered on both counts.”
Every owner is different and how he wants us to manage his residence might be different tomorrow than it is today. IQware helps us, and our valued property owners and guests, stay on top of every last detail in real time.”
During our due diligence, we heard from several of IQware’s clients, and now we’ve experienced firsthand, how IQware also regularly goes above and beyond for its customers. IQware does a remarkable job post implementation. They’re simply amazing technology partners.”
While some PMS suppliers make the sale and then basically just walk away, IQware stays and intently listens to our unique needs and then takes the time and care to truly customize its suite of robust applications to meet our every need. IQware continues to help us crank up the functionality as our team members get over the learning curve and we brainstorm more ways to hand tailor the system so it’s even more user friendly and productive for East West Resorts and our owners and guests.”
Naturally, being a one-of-a-kind, guest-centric, experienced-based destination, Boulder Outlook requires a technology backbone second to none ― and IQware promises and delivers just that!”
IQware brings the operational experience and technology tools we require to safely and quickly reach the summit.”
With IQware, we are in total control. We can implicitly trust the system with our business. It never let us — or our guests — down.”
IQware does a great job integrating our software packages together seamlessly.”
All the bells and whistles are in there ― anything you need is right there at your fingertips, along with almost anything a hotelier can dream up. IQware epitomizes intuitive technology.”
I used to wonder how they put out so many new features, but then I realized IQware ― just like us ― listens closely to customers and incorporates the better ideas of hoteliers into newer versions that can be easily installed.”
IQware truly lets us focus our attention on our guests because we know that we can deliver on the details of what it takes to provide a great lodging experience,”
IQware is both rock solid and one of a kind. Together, we’re two of a kind ― true technology partners.”
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