All Case Studies

Trusted Technology Partner To The Superior Group


IQware’s property management system delivers smooth integration of sophisticated resort management and condo-hotel functionality, making for happy homeowners and highly reliable operations at The Superior Group’s Regal Palms Resort.

Here’s how IQware helped The Superior Group:

  • Online Owners Portal
  • Simplified Property Management
  • Enhanced
    Reporting

About

The Superior Group, based in Davenport, FL, provides management services for the Regal Springs Resort.

IQware customer since: 2006
Software Utilized: IQpms, IQpos, IQtrac
Property Type: Condo Resort
Townhouses: 600+

All Case Studies

Trusted Technology Partner To The Superior Group


IQware’s property management system delivers smooth integration of sophisticated resort management and condo-hotel functionality, making for happy homeowners and highly reliable operations at The Superior Group’s Regal Palms Resort.

Here’s how IQware helped The Superior Group:

Online Owners Portal

Simplified Property Management

Enhanced Reporting


About

The Superior Group, based in Davenport, FL, provides management services for the Regal Springs Resort.

IQware customer since: 2006
Software Utilized: IQpms, IQpos, IQtrac
Property Type: Condo Resort
Townhouses: 600+

Superior Technology for a Superior Property


It’s easy to see how The Superior Group got its name. Its stunning townhomes and private pool homes, nestled in lush resort settings, absolutely define “superior” homeowner amenities. And these properties, just minutes from Orlando attractions, characterize The Superior Group’s Regal Palms Resort.

“IQware truly lets us manage the Regal Palms Resort, and the 600 plus two-story homes that surround it, with ease,” states Mike Gerrish, Information Technology Director for Davenport, FL based Superior Group. “The IQware property management system, with its integrated condominium management module, handles all of our hospitality operation needs and gives us everything we require to meet the widely varying, upscale needs of our homeowners here…”

“The IQware property management system, with its integrated condominium management module, handles all of our hospitality operation needs and gives us everything we require…”Mike Gerrish, Information Technology Director at the Superior Group

David Perkins, President and CEO of IQware, says the company’s PMS brings together a wealth of functionality that’s not only affordable, but also is easy to use and deploy. Built from the ground up for seamless integration, IQware’s PMS handles everything from front desk operations to condominium homeowner property management. Robust reporting rounds out IQware’s functionality, delivering meaningful statistical data on profitability, capacity, and other critical performance benchmarks.

Trusted & Reliable Expertise

“We partner with our customers to bring them the best available solutions to their unique property management needs, focusing our energies on being a trusted single-source technology partner in all that we do,” Perkins explains. “IQware brings with it unmatched expertise stemming from implementing scores of customized system solutions for the hospitality industry. Equally important, our growing family of customers benefits from our rigorous testing practices and unwavering commitment to customer excellence and continuous improvement.”

“When we first looked around for a solution, we quickly realized no one else offers the combination of features and functionality for homeowners that IQware offers. The system is pretty much unbeatable.”Mike Gerrish, Information Technology Director at the Superior Group

IQware worked with Superior Group’s Gerrish to integrate functionality unique to the client’s business. “Single-source means I can rely on IQware to recommend and provide a rock-solid solution to our special needs, like spa management. IQware takes the responsibility of integrating the solution.”

If an issue arises in day-to-day operations, or a new need is identified, IQware’s easily accessible and thoroughly knowledgeable support team immediately begins working toward a solution. “IQware is there when I need them and I don’t have to worry about it,” Gerrish notes.

Perkins elaborates on IQware’s rare support philosophy: “Our help desk is here to assist customers and contribute as much as possible to their day-in/day-out success. IQware is truly committed to each client’s differing perspectives, technology and operational needs and myriad measurements of success.“

Features & Functionality: An Unbeatable Combination

With the hundreds of homeowners who are part of the Regal Palms properties, Superior Group relies on IQware to deliver the information they need in the most efficient way.

“When we first looked around for a solution, we quickly realized no one else offers the combination of features and functionality for homeowners that IQware offers,” says Gerrish. “The system is pretty much unbeatable.”

While other solutions offer functionality designed to manage the front desk and general operations of hotels, IQware differentiates itself by also offering tools to manage condominium and other homeowner properties.

“It also is fast and economical to implement compared to other systems, which are huge additional benefits,” says Gerrish, noting loading all of the necessary data into the IQware PMS typically takes only a few days — allowing for fast implementations and immediate, sustained, significant returns on investments.

Homeowners especially appreciate IQware’s ability to deliver accurate and timely information on their property expenses and incomes. Easily accessible from the web, and updated monthly, homeowner statements are protected by a secure online portal.

“About half of our owner base is overseas, so we really appreciate the ability to securely post and share homeowner information online,” Gerrish says. “And our homeowner clients, in turn, really appreciate access to the real-time information and the cost savings that IQware’s digital data distribution delivers.”

“The deep expertise IQware has built up in providing condo-hotel accounting means customers can focus more of their energy on profitable activities such as marketing their properties to help their owners bring more dollars to their bottom lines,” Perkins adds.

Ability to Deliver

“Too often it seems a supplier will say ‘Yes, we can’ and then nothing happens — not so with IQware,” explains Gerrish. “This property management system really delivers what IQware says it can. There are literally no surprises, no disappointments — and IQware’s integration and ease of use is truly SUPERIOR — just like our properties and customers demand and deserve.”

IQware pools all of its customer-suggested enhancements and incorporates them into its new software releases, which are made available at regular intervals to provide the greatest ongoing benefit. These regular updates benefit clients by ensuring they have all of the available functionality at their disposal to better manage their operations.

“Our business is that we run resorts and we serve homeowners. The needs of these owners, and the types of support they need from us, can vary considerably,” Gerrish notes. “Some owners live in their properties full time, while others depend on us to manage their properties and rent them out full time. A third group of homeowners occupy their residences some times, and lean on us to rent/ manage them some — or all — of the time they’re not occupying them.

“IQware lets us handle all of these different situations equally well,” Gerrish concludes. “And, just as important, when IQware says ‘Yes we can,’ we know that we can say the same to our customers with absolute confidence, too.”

“Too often it seems a supplier will say ‘Yes, we can’ and then nothing happens — not so with IQware. This property management system really delivers what IQware says it can. There are literally no surprises, no disappointments — and IQware’s integration and ease of use is truly SUPERIOR — just like our properties and customers demand and deserve.”Mike Gerrish, Information Technology Director at the Superior Group

Property Update: Regal Palms is now managed by Regal Palms Resort & Spa Management, LLC, where Mike Gerrish is CIO. The property continues to use IQware software to run their operation.

Superior Technology for a Superior Property


It’s easy to see how The Superior Group got its name. Its stunning townhomes and private pool homes, nestled in lush resort settings, absolutely define “superior” homeowner amenities. And these properties, just minutes from Orlando attractions, characterize The Superior Group’s Regal Palms Resort.

“IQware truly lets us manage the Regal Palms Resort, and the 600 plus two-story homes that surround it, with ease,” states Mike Gerrish, Information Technology Director for Davenport, FL based Superior Group. “The IQware property management system, with its integrated condominium management module, handles all of our hospitality operation needs and gives us everything we require to meet the widely varying, upscale needs of our homeowners here…”

“The IQware property management system, with its integrated condominium management module, handles all of our hospitality operation needs and gives us everything we require…”Mike Gerrish, Information Technology Director at the Superior Group

David Perkins, President and CEO of IQware, says the company’s PMS brings together a wealth of functionality that’s not only affordable, but also is easy to use and deploy. Built from the ground up for seamless integration, IQware’s PMS handles everything from front desk operations to condominium homeowner property management. Robust reporting rounds out IQware’s functionality, delivering meaningful statistical data on profitability, capacity, and other critical performance benchmarks.

Trusted & Reliable Expertise

“We partner with our customers to bring them the best available solutions to their unique property management needs, focusing our energies on being a trusted single-source technology partner in all that we do,” Perkins explains. “IQware brings with it unmatched expertise stemming from implementing scores of customized system solutions for the hospitality industry. Equally important, our growing family of customers benefits from our rigorous testing practices and unwavering commitment to customer excellence and continuous improvement.”

“When we first looked around for a solution, we quickly realized no one else offers the combination of features and functionality for homeowners that IQware offers. The system is pretty much unbeatable.”Mike Gerrish, Information Technology Director at the Superior Group

IQware worked with Superior Group’s Gerrish to integrate functionality unique to the client’s business. “Single-source means I can rely on IQware to recommend and provide a rock-solid solution to our special needs, like spa management. IQware takes the responsibility of integrating the solution.”

If an issue arises in day-to-day operations, or a new need is identified, IQware’s easily accessible and thoroughly knowledgeable support team immediately begins working toward a solution. “IQware is there when I need them and I don’t have to worry about it,” Gerrish notes.

Perkins elaborates on IQware’s rare support philosophy: “Our help desk is here to assist customers and contribute as much as possible to their day-in/day-out success. IQware is truly committed to each client’s differing perspectives, technology and operational needs and myriad measurements of success.“

Features & Functionality: An Unbeatable Combination

With the hundreds of homeowners who are part of the Regal Palms properties, Superior Group relies on IQware to deliver the information they need in the most efficient way.

“When we first looked around for a solution, we quickly realized no one else offers the combination of features and functionality for homeowners that IQware offers,” says Gerrish. “The system is pretty much unbeatable.”

While other solutions offer functionality designed to manage the front desk and general operations of hotels, IQware differentiates itself by also offering tools to manage condominium and other homeowner properties.

“It also is fast and economical to implement compared to other systems, which are huge additional benefits,” says Gerrish, noting loading all of the necessary data into the IQware PMS typically takes only a few days — allowing for fast implementations and immediate, sustained, significant returns on investments.

Homeowners especially appreciate IQware’s ability to deliver accurate and timely information on their property expenses and incomes. Easily accessible from the web, and updated monthly, homeowner statements are protected by a secure online portal.

“About half of our owner base is overseas, so we really appreciate the ability to securely post and share homeowner information online,” Gerrish says. “And our homeowner clients, in turn, really appreciate access to the real-time information and the cost savings that IQware’s digital data distribution delivers.”

“The deep expertise IQware has built up in providing condo-hotel accounting means customers can focus more of their energy on profitable activities such as marketing their properties to help their owners bring more dollars to their bottom lines,” Perkins adds.

Ability to Deliver

“Too often it seems a supplier will say ‘Yes, we can’ and then nothing happens — not so with IQware,” explains Gerrish. “This property management system really delivers what IQware says it can. There are literally no surprises, no disappointments — and IQware’s integration and ease of use is truly SUPERIOR — just like our properties and customers demand and deserve.”

IQware pools all of its customer-suggested enhancements and incorporates them into its new software releases, which are made available at regular intervals to provide the greatest ongoing benefit. These regular updates benefit clients by ensuring they have all of the available functionality at their disposal to better manage their operations.

“Our business is that we run resorts and we serve homeowners. The needs of these owners, and the types of support they need from us, can vary considerably,” Gerrish notes. “Some owners live in their properties full time, while others depend on us to manage their properties and rent them out full time. A third group of homeowners occupy their residences some times, and lean on us to rent/ manage them some — or all — of the time they’re not occupying them.

“IQware lets us handle all of these different situations equally well,” Gerrish concludes. “And, just as important, when IQware says ‘Yes we can,’ we know that we can say the same to our customers with absolute confidence, too.”

“Too often it seems a supplier will say ‘Yes, we can’ and then nothing happens — not so with IQware. This property management system really delivers what IQware says it can. There are literally no surprises, no disappointments — and IQware’s integration and ease of use is truly SUPERIOR — just like our properties and customers demand and deserve.”Mike Gerrish, Information Technology Director at the Superior Group

Property Update: Regal Palms is now managed by Regal Palms Resort & Spa Management, LLC, where Mike Gerrish is CIO. The property continues to use IQware software to run their operation.

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Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us