All Case Studies

IQware Helps Saunders Complete a High-Tech Extreme Hotel Makeover with the Premiere Hotel and Suites


When the Saunders Hotel Group purchased the Premiere Hotel and Suites they replaced an older property management system with IQware’s PMS. This simplified how they managed their extended stay while increasing RevPAR, occupancy, and guest satisfaction. They couldn’t be more pleased with their decision to use IQware software.

Here’s how IQware helped the Premiere Hotel and Suites:

  • Extended Stay Management
  • Simplified
    Packages
  • Increased
    RevPAR

The Saunders Hotel Group is a multi-generation family business known worldwide for its genuine commitment to gracious hospitality, innovation and environmental leadership.

IQware customer since: 2007
Software Utilized: IQpms, IQcrs, IQmail, IQrez, IQlink
Property Type: Extended Stay
Rooms: 112

All Case Studies

IQware Helps Saunders Complete a High-Tech Extreme Hotel Makeover with the Premiere Hotel and Suites


When the Saunders Hotel Group purchased the Premiere Hotel and Suites they replaced an older property management system with IQware’s PMS. This simplified how they managed their extended stay while increasing RevPAR, occupancy, and guest satisfaction. They couldn’t be more pleased with their decision to use IQware software.

Here’s how IQware helped the Premiere Hotel and Suites:

Extended Stay Management

Simplified Packages

Increased RevPAR


The Saunders Hotel Group is a multi-generation family business known worldwide for its genuine commitment to gracious hospitality, innovation and environmental leadership.

IQware customer since: 2007
Software Utilized: IQpms, IQcrs, IQmail, IQrez, IQlink
Property Type: Extended Stay
Rooms: 112

A New System for a New Hotel


When the Saunders Hotel Group purchased the Premiere Hotel and Suites in New Haven, CT in 2007, the firm invested $4 million in extensive renovations and upgrades. New furnishings were installed throughout the 112 one- and two-bedroom suites, bathrooms were given new detailing including granite countertops, kitchen facilities were refreshed, all TVs were replaced with LCD flat-panels, a new workout facility was built, meeting room space was added, and the property’s exterior facade was given a facelift.

One of the most important upgrades to the Premiere Hotel and Suites is one guests might never see: the installation of IQware’s PMS (IQpms).

“Right away, we realized the features and functions of the IQware PMS really suited the hotel very well,” says John Malenfant, Director of IT for the Saunders Hotel Group. “We were impressed that IQware is far from just another legacy system — IQware constantly is making updates and keeping its PMS current. Users immediately can tell that a lot of thought and hotelier input goes into the IQware system. It’s designed just right for lodging applications.”

“IQware constantly is making updates and keeping its PMS current. Users immediately can tell that a lot of thought and hotelier input goes into the IQware system.”John Malenfant, Director of IT for the Saunders Hotel Group

The IQware property management system is developed to completely satisfy the unique requirements of small to large hotels, condo-hotels, resorts, extended stays, and multi-property operations.

David Perkins, President & CEO of IQware, said the company listens and follows through on hospitality property managers’ needs as well as those of their unit owners and guests. “Our IQware PMS offers an unmatched blend of flexibility and functionality because our system truly has been — and continues to be — engineered with our customers’ needs in mind.” Perkins says.

Making Extended Stay Management Easy

Located just a mile away from Yale University, Saunders’ Premiere Hotel and Suites is the intelligent choice for travelers looking for a home away from home. Premiere’s one- and two-bedroom suites are at least 50% larger than a typical guestroom and feature fully equipped kitchens, and living rooms and sofa sleepers. Each suite also features complimentary high-speed Internet access, cable TV with free HBO, a hairdryer, an iron and a coffee maker with complimentary coffee and tea. Most suites also include a fireplace. A complimentary full breakfast buffet is served daily and complimentary airport shuttle service is available.

Because of its extended-stay capability, Premiere Hotel and Suites requires a comprehensive, yet fully flexible, PMS to accommodate the wide range of hospitality options it offers guests.

“For our extended-stay guests, the longer you stay with us, the lower the daily rate. We also have corporate rates available for companies with travelers to New Haven,” says Mariann Aherne, General Manager of the Premiere Hotel and Suites. “IQware gives us the ability to track our corporate revenues, group revenues, and occupancy rates with all of this in mind. Even when guests are not sure upfront how long they are staying, we work with them to best accommodate them and alleviate any scheduling issues that might arise. That’s why it’s so important for us to have all of this information right at our fingertips — and IQware gives us just that and more!”

Boosting Customer Service and Guest Satisfaction with Packages

The Premiere Hotel and Suites was certified as New Haven’s first green hotel by the State of Connecticut Department of Environmental Protection. The hotel features numerous energy conservation measures, including energy-efficient lighting, motion sensors and Energy Star-rated appliances in guestrooms. The property also has found ways to eliminate household toxins and improve indoor air quality for guests. The hotel offers a linen and towel reuse program for extended-stay guests, low-flow bathroom fixtures, recycling programs, and Green Seal-certified cleaning products with preference given to the purchase of environmentally responsible products. In honor of the recognition, the hotel offers an “It’s Easy To Be Green” package.

Since the Premiere Hotel and Suites is located within 15 minutes of the Clinton Crossing Premium Outlets, the hotel has also developed a special “Shop and Stay” package for guests looking to indulge in a shopping tour. This package includes an overnight stay in a newly renovated executive studio suite with all the expected amenities, plus a coupon book for additional discounts at the outlets.

“The ‘It’s Easy To Be Green’ and ‘Shop and Stay’ packages highlight two of the features that truly make the Premiere Hotel and Suites a unique place to stay,” says Lesley Silberstein, Saunders Hotel Group’s Director of Sales & Marketing. “The IQware Property Management System simplifies all of these property offerings and special packages, as well as all of the special rates for extended stays, with a streamlined process that helps us optimize occupancy and revenue per available room, while bolstering service and guest satisfaction.”

A 1000% Difference from The System Before IQware

When the Saunders Hotel Group purchased the Premiere Hotel and Suites, Saunders’ management team knew the hotel needed a new property management system. Choosing the right system could be daunting, but IQware made it easy.

“We were very impressed with IQware’s sales and technical resources,” Malenfant says. “IQware is easy to set up and configure. IQware’s technicians walked us, step by step, through the process and helped us customize the system for our needs. With IQware, you don’t have to wait to get help; the solutions are right there. We haven’t had one major hiccup since adopting the system.”

Aherne adds that, from the front-desk aspect, the IQware PMS really stands out.

“IQware is extremely user friendly. It’s easy to both understand and train new users on it. If there are any questions, you can always get a knowledgeable IQware staffer on the phone right away. It’s a 1,000% difference from the PMS the property had before.”Mariann Aherne, General Manager of the Premiere Hotel and Suites

Property Update: Premiere Hotel and Suites was purchased from Saunders Hotel Group by NHR Properties in 2015 and rebranded as New Haven Village Suites. The new owners continue to use IQware software at the property.

A New System for a New Hotel


When the Saunders Hotel Group purchased the Premiere Hotel and Suites in New Haven, CT in 2007, the firm invested $4 million in extensive renovations and upgrades. New furnishings were installed throughout the 112 one- and two-bedroom suites, bathrooms were given new detailing including granite countertops, kitchen facilities were refreshed, all TVs were replaced with LCD flat-panels, a new workout facility was built, meeting room space was added, and the property’s exterior facade was given a facelift.

One of the most important upgrades to the Premiere Hotel and Suites is one guests might never see: the installation of IQware’s PMS (IQpms).

“Right away, we realized the features and functions of the IQware PMS really suited the hotel very well,” says John Malenfant, Director of IT for the Saunders Hotel Group. “We were impressed that IQware is far from just another legacy system — IQware constantly is making updates and keeping its PMS current. Users immediately can tell that a lot of thought and hotelier input goes into the IQware system. It’s designed just right for lodging applications.”

“IQware constantly is making updates and keeping its PMS current. Users immediately can tell that a lot of thought and hotelier input goes into the IQware system.”John Malenfant, Director of IT for the Saunders Hotel Group

The IQware property management system is developed to completely satisfy the unique requirements of small to large hotels, condo-hotels, resorts, extended stays, and multi-property operations.

David Perkins, President & CEO of IQware, said the company listens and follows through on hospitality property managers’ needs as well as those of their unit owners and guests. “Our IQware PMS offers an unmatched blend of flexibility and functionality because our system truly has been — and continues to be — engineered with our customers’ needs in mind.” Perkins says.

Making Extended Stay Management Easy

Located just a mile away from Yale University, Saunders’ Premiere Hotel and Suites is the intelligent choice for travelers looking for a home away from home. Premiere’s one- and two-bedroom suites are at least 50% larger than a typical guestroom and feature fully equipped kitchens, and living rooms and sofa sleepers. Each suite also features complimentary high-speed Internet access, cable TV with free HBO, a hairdryer, an iron and a coffee maker with complimentary coffee and tea. Most suites also include a fireplace. A complimentary full breakfast buffet is served daily and complimentary airport shuttle service is available.

Because of its extended-stay capability, Premiere Hotel and Suites requires a comprehensive, yet fully flexible, PMS to accommodate the wide range of hospitality options it offers guests.

“For our extended-stay guests, the longer you stay with us, the lower the daily rate. We also have corporate rates available for companies with travelers to New Haven,” says Mariann Aherne, General Manager of the Premiere Hotel and Suites. “IQware gives us the ability to track our corporate revenues, group revenues, and occupancy rates with all of this in mind. Even when guests are not sure upfront how long they are staying, we work with them to best accommodate them and alleviate any scheduling issues that might arise. That’s why it’s so important for us to have all of this information right at our fingertips — and IQware gives us just that and more!”

Boosting Customer Service and Guest Satisfaction with Packages

The Premiere Hotel and Suites was certified as New Haven’s first green hotel by the State of Connecticut Department of Environmental Protection. The hotel features numerous energy conservation measures, including energy-efficient lighting, motion sensors and Energy Star-rated appliances in guestrooms. The property also has found ways to eliminate household toxins and improve indoor air quality for guests. The hotel offers a linen and towel reuse program for extended-stay guests, low-flow bathroom fixtures, recycling programs, and Green Seal-certified cleaning products with preference given to the purchase of environmentally responsible products. In honor of the recognition, the hotel offers an “It’s Easy To Be Green” package.

Since the Premiere Hotel and Suites is located within 15 minutes of the Clinton Crossing Premium Outlets, the hotel has also developed a special “Shop and Stay” package for guests looking to indulge in a shopping tour. This package includes an overnight stay in a newly renovated executive studio suite with all the expected amenities, plus a coupon book for additional discounts at the outlets.

“The ‘It’s Easy To Be Green’ and ‘Shop and Stay’ packages highlight two of the features that truly make the Premiere Hotel and Suites a unique place to stay,” says Lesley Silberstein, Saunders Hotel Group’s Director of Sales & Marketing. “The IQware Property Management System simplifies all of these property offerings and special packages, as well as all of the special rates for extended stays, with a streamlined process that helps us optimize occupancy and revenue per available room, while bolstering service and guest satisfaction.”

A 1000% Difference from The System Before IQware

When the Saunders Hotel Group purchased the Premiere Hotel and Suites, Saunders’ management team knew the hotel needed a new property management system. Choosing the right system could be daunting, but IQware made it easy.

“We were very impressed with IQware’s sales and technical resources,” Malenfant says. “IQware is easy to set up and configure. IQware’s technicians walked us, step by step, through the process and helped us customize the system for our needs. With IQware, you don’t have to wait to get help; the solutions are right there. We haven’t had one major hiccup since adopting the system.”

Aherne adds that, from the front-desk aspect, the IQware PMS really stands out.

“IQware is extremely user friendly. It’s easy to both understand and train new users on it. If there are any questions, you can always get a knowledgeable IQware staffer on the phone right away. It’s a 1,000% difference from the PMS the property had before.”Mariann Aherne, General Manager of the Premiere Hotel and Suites

Property Update: Premiere Hotel and Suites was purchased from Saunders Hotel Group by NHR Properties in 2015 and rebranded as New Haven Village Suites. The new owners continue to use IQware software at the property.

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Ready to see how our hospitality software can transform your property? Book a demo.

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Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

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