All Case Studies

IQware PMS Helps Newpark Resort Run An Impeccably Smooth Operation


IQware software provides robust resort and townhouse management functionality to Newpark Resort, a truly unique lodging destination in Park City, Utah that prides itself on operating in a highly efficient manner.

Here’s how IQware helped Newpark Resort:

  • Affordable PMS Solution
  • Townhome Management
  • Software Customization

 
The Newpark Resort offers hotel rooms, suites, and 2 bedroom townhomes in Park City, Utah, as well as all the amenities their discerning guests expect.

IQware customer since: 2007
Software Utilized: IQpms, IQlink, IQtrac, IQrez, IQmail, IQbanquet
Property Type: Resort
Rooms: 124

All Case Studies

IQware PMS Helps Newpark Resort Run An Impeccably Smooth Operation


IQware software provides robust resort and townhouse management functionality to Newpark Resort, a truly unique lodging destination in Park City, Utah that prides itself on operating in a highly efficient manner.

Here’s how IQware helped Newpark Resort:

Affordable PMS Solution

Townhome Management

Software Customization


 
The Newpark Resort offers hotel rooms, suites, and 2 bedroom townhomes in Park City, Utah, as well as all the amenities their discerning guests expect.

IQware customer since: 2007
Software Utilized: IQpms, IQlink, IQtrac, IQrez, IQmail, IQbanquet
Property Type: Resort
Rooms: 124

IQware Delivers Everything Newpark Needs


Utah’s innovative Newpark Resort operates with ease thanks largely to IQware’s Property Management System.

Chris Eggleton, General Manager at Newpark Resort, says IQware’s PMS is the one-of-kind destination’s secret ingredient.

“IQware and Newpark are a match made in Heaven — two true one-of-a-kinds,” Eggleton says. “The IQware PMS empowers us to focus on delivering uniquely memorable experiences to our guests and homeowners. IQware’s commitment to technology partnering, world-class customer service and continuous improvements in both software functionality and flexibility keeps us operating efficiently and ensures we will be competitive, and at the cutting-edge, for years to come.”

“The IQware PMS empowers us to focus on delivering uniquely memorable experiences to our guests and homeowners.”Chris Eggleton, General Manager at Newpark Resort

Environmental Consciousness

“Newpark implements a lot of new ideas,” Eggleton says. “Being on the edge of a 1,200-acre nature preserve, everything is designed considering environmentally friendly concepts — from the Swaner EcoCenter, Utah’s first LEED – Platinum certified building, to following green operating practices to incorporating a ”mountain organic” design, bringing nature and natural design elements into all of our indoor spaces.”

Guests and homeowners alike really appreciate Newpark’s focus on nature. Some say Newpark succeeds admirably in delivering an unparalleled live, work and play experience in a unique setting, surrounded by nature and incorporated into the natural environment.

“There’s an expectation that we run our operations in an eco-aware and eco-friendly way,” notes Eggleton. “As an example of this, we have pretty much eliminated printed reports and sending out printed statements to our homeowners or saving daily audit reports electronically — everything is available online with the convenience and economy of 24/7 information access.”

“We are more and more pleased with IQware as we identify new business needs and then time and again pleasantly discover IQware already has them covered.”Chris Eggleton, General Manager at Newpark Resort

IQware President & CEO, David Perkins, points out that the PMS is designed with comprehensive, easy-to-use online capabilities. From online reservations to hotel maintenance, IQware can run paper-free and get the job done efficiently. IQware also provides the homeowner reporting that today’s urban, cutting-edge, smartphone-wielding, second-home buyers demand and deserve.

Winning Design at Newpark

Great design is evident everywhere at Newpark Resort.

“We cater to families, urban trendsetters and everyone else who expects thoughtful design and practical luxury at an affordable price,” says Eggleton. “Our current focus is to offer 4-star accommodations and service at 2-star prices. IQware assists us in achieving that goal.”

Newpark Resort’s PMS is no exception. The property’s owner/operators wrote down everything they needed and wanted in a PMS, and then IQware worked closely with them to customize the IQware PMS to meet and exceed their — and their guests’ — current and future expectations.

“We knew exactly what we wanted and what we needed to have, and we worked with IQware to fully realize our design,” Eggleton adds.

Perkins says close technology partnering and customization is all in a day’s work for IQware.

“Specific functionality is critical to our customers,” says Perkins. “IQware is extremely rich in capabilities, so we can address just about any need. And we are constantly adding functionality and working with our customers to continually improve our PMS based on their requests and recommendations.”

“It’s a big thing for us to have such a strong, natural partnership with IQware. They are very responsive: Whatever time of day I’m on the phone with them, I get the technical support I need to get things done and keep running.”Chris Eggleton, General Manager at Newpark Resort

IQware is highly configurable, so it can meet just about any need, be it hotel or homeowner property management. “As you use IQware, it reveals itself to be infinitely more useful than you originally expected, especially as you become familiar with the depth and breadth of features and functions built into it,” observes Eggleton. “We are more and more pleased with IQware as we identify new business needs and then time and again pleasantly discover IQware already has them covered.”

“IQware is installed in so many diverse environments that we actually do have the vast majority of what anyone needs covered,” Perkins adds. “Our people know the lodging business inside and out, so they get it immediately when a customer asks for a certain capability.”

A Heavenly Partnership

“It’s a big thing for us to have such a strong, natural partnership with IQware,” Eggleton says. “They are very responsive: Whatever time of day I’m on the phone with them, I get the technical support I need to get things done and keep running.”

With the world’s overall economic situation improving more slowly than hoped, having a full-featured, constantly enhanced PMS makes all the difference. IQware separates the “just surviving” from the “fully thriving,” Perkins notes.

“IQware is very affordable, and delivers robust functionally across the board, so clients can attract and retain more customers,” Perkins says. “The bottom line: IQware pays for itself within months.”

Blending rich hotel functionality and comprehensive homeowner property management capability in a quick-to-implement, easy-to-use integrated system is a natural fit for the thriving Newpark Resort.

“On a day-in/day-out basis, IQware is the key to our ongoing success and ability to deliver delightful vacation lodging experiences to our guests and homeowners.”Chris Eggleton, General Manager at Newpark Resort

IQware Delivers Everything Newpark Needs


Utah’s innovative Newpark Resort operates with ease thanks largely to IQware’s Property Management System.

Chris Eggleton, General Manager at Newpark Resort, says IQware’s PMS is the one-of-kind destination’s secret ingredient.

“IQware and Newpark are a match made in Heaven — two true one-of-a-kinds,” Eggleton says. “The IQware PMS empowers us to focus on delivering uniquely memorable experiences to our guests and homeowners. IQware’s commitment to technology partnering, world-class customer service and continuous improvements in both software functionality and flexibility keeps us operating efficiently and ensures we will be competitive, and at the cutting-edge, for years to come.”

“The IQware PMS empowers us to focus on delivering uniquely memorable experiences to our guests and homeowners.”Chris Eggleton, General Manager at Newpark Resort

Environmental Consciousness

“Newpark implements a lot of new ideas,” Eggleton says. “Being on the edge of a 1,200-acre nature preserve, everything is designed considering environmentally friendly concepts — from the Swaner EcoCenter, Utah’s first LEED – Platinum certified building, to following green operating practices to incorporating a ”mountain organic” design, bringing nature and natural design elements into all of our indoor spaces.”

Guests and homeowners alike really appreciate Newpark’s focus on nature. Some say Newpark succeeds admirably in delivering an unparalleled live, work and play experience in a unique setting, surrounded by nature and incorporated into the natural environment.

“There’s an expectation that we run our operations in an eco-aware and eco-friendly way,” notes Eggleton. “As an example of this, we have pretty much eliminated printed reports and sending out printed statements to our homeowners or saving daily audit reports electronically — everything is available online with the convenience and economy of 24/7 information access.”

“We are more and more pleased with IQware as we identify new business needs and then time and again pleasantly discover IQware already has them covered.”Chris Eggleton, General Manager at Newpark Resort

IQware President & CEO, David Perkins, points out that the PMS is designed with comprehensive, easy-to-use online capabilities. From online reservations to hotel maintenance, IQware can run paper-free and get the job done efficiently. IQware also provides the homeowner reporting that today’s urban, cutting-edge, smartphone-wielding, second-home buyers demand and deserve.

Winning Design at Newpark

Great design is evident everywhere at Newpark Resort.

“We cater to families, urban trendsetters and everyone else who expects thoughtful design and practical luxury at an affordable price,” says Eggleton. “Our current focus is to offer 4-star accommodations and service at 2-star prices. IQware assists us in achieving that goal.”

Newpark Resort’s PMS is no exception. The property’s owner/operators wrote down everything they needed and wanted in a PMS, and then IQware worked closely with them to customize the IQware PMS to meet and exceed their — and their guests’ — current and future expectations.

“We knew exactly what we wanted and what we needed to have, and we worked with IQware to fully realize our design,” Eggleton adds.

Perkins says close technology partnering and customization is all in a day’s work for IQware.

“Specific functionality is critical to our customers,” says Perkins. “IQware is extremely rich in capabilities, so we can address just about any need. And we are constantly adding functionality and working with our customers to continually improve our PMS based on their requests and recommendations.”

“It’s a big thing for us to have such a strong, natural partnership with IQware. They are very responsive: Whatever time of day I’m on the phone with them, I get the technical support I need to get things done and keep running.”Chris Eggleton, General Manager at Newpark Resort

IQware is highly configurable, so it can meet just about any need, be it hotel or homeowner property management. “As you use IQware, it reveals itself to be infinitely more useful than you originally expected, especially as you become familiar with the depth and breadth of features and functions built into it,” observes Eggleton. “We are more and more pleased with IQware as we identify new business needs and then time and again pleasantly discover IQware already has them covered.”

“IQware is installed in so many diverse environments that we actually do have the vast majority of what anyone needs covered,” Perkins adds. “Our people know the lodging business inside and out, so they get it immediately when a customer asks for a certain capability.”

A Heavenly Partnership

“It’s a big thing for us to have such a strong, natural partnership with IQware,” Eggleton says. “They are very responsive: Whatever time of day I’m on the phone with them, I get the technical support I need to get things done and keep running.”

With the world’s overall economic situation improving more slowly than hoped, having a full-featured, constantly enhanced PMS makes all the difference. IQware separates the “just surviving” from the “fully thriving,” Perkins notes.

“IQware is very affordable, and delivers robust functionally across the board, so clients can attract and retain more customers,” Perkins says. “The bottom line: IQware pays for itself within months.”

Blending rich hotel functionality and comprehensive homeowner property management capability in a quick-to-implement, easy-to-use integrated system is a natural fit for the thriving Newpark Resort.

“On a day-in/day-out basis, IQware is the key to our ongoing success and ability to deliver delightful vacation lodging experiences to our guests and homeowners.”Chris Eggleton, General Manager at Newpark Resort

Request a Demo

Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us

Request a Demo

Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us