All Case Studies

IQware PMS a Perfect Fit for Myrtle Beach Condos

IQware’s property management system helps Myrtle Beach National manage 11 condos with more than 4,600 units. With IQware’s “gold mine of functionality” they have the necessary technology in place to focus on building their business.

Here’s how IQware helped the Myrtle Beach National:


  • Condo Management
  • Streamlined
    Operations
  • Enhanced
    Reporting

Formed in 1971, Myrtle Beach National has evolved into one of the leading golf course owner and management operations in the Southeast, featuring many of the most well respected signature courses along the Grand Strand.

IQware customer since: 2005
Software Utilized: IQpms, IQcrs, IQmail
Property Type: Condo
Properties: 11 (4,600 units)

All Case Studies

IQware PMS a Perfect Fit for Myrtle Beach Condos


IQware’s property management system helps Myrtle Beach National manage 11 condos with more than 4,600 units. With IQware’s “gold mine of functionality” they have the necessary technology in place to focus on building their business.

Here’s how IQware helped the Myrtle Beach National:

Condo Management

Streamlined Operations

Enhanced Reporting


Formed in 1971, Myrtle Beach National has evolved into one of the leading golf course owner and management operations in the Southeast, featuring many of the most well respected signature courses along the Grand Strand.

IQware customer since: 2005
Software Utilized: IQpms, IQcrs, IQmail
Property Type: Condo
Properties: 11 (4,600 units)

Building Success with IQware’s PMS


Myrtle Beach National started out in 2005 with IQware’s Property Management System implemented at six condominium resort properties. As of this writing, the hospitality leader is preparing to launch its 11th property using IQware’s PMS.

“Back then, we spent a lot of time looking at the various packages in the marketplace — and we decided on IQware,” says Ric Coates, Director of Revenue Management for Myrtle Beach, S.C.- based Myrtle Beach National. “We needed to move to a system that would let us both scale our operations on an enterprise-wide basis and continually advance to the next level. IQware was absolutely the right decision for us.”

“We needed to move to a system that would let us both scale our operations on an enterprise-wide basis and continually advance to the next level. IQware was absolutely the right decision for us.”Ric Coates, Director of Revenue Management at Myrtle Beach National

“We’re extremely pleased with Myrtle Beach National’s success using IQware,” adds David Perkins, President & CEO of IQware. “Our mission is to partner with our customers with the single-minded focus of doing everything we can to improve their bottom lines by constantly designing and implementing visionary solutions to meet their specific needs.”

Coates says a major reason Myrtle Beach National selected IQware’s PMS was because it represents homeowners’ needs the best.

“We’re essentially a 100% condo homeowner operation. Our 11 managed properties comprise 4,654 units,” Coates notes. “About 95% of these represent the typical condo rental scenario, and IQware’s PMS does a great job handling the requirements for managing them.”

Condo Management Made Easy

“The Myrtle Beach market is unique in the number of management companies serving the marketplace. To be competitive, you have to do it right and you absolutely have to meet the needs of the condo owners,” according to Coates.

“This is where IQware shines,” points out Perkins. “More than 100 condo properties use IQware’s PMS software. It offers the features and built-in functionality to help operators with a variety of issues, including room rotation and balancing room revenue among unit owners.”

“IQware integrates condo ownership, owners’ fulfillment, and property-management applications in a unified whole,” said Perkins. “It offers a unique set of standardized, industry-specific tools that let condominium properties excel at what they do.”

“I have used many property management systems over the course of my career, and I have to admit that IQware is by far the best.”Ric Coates, Director of Revenue Management at Myrtle Beach National

With the IQware PMS, Coates says properties can focus on excelling at meeting the needs of their condo owners while IQware takes care of all of the details.

“IQware is a gold mine of functionality,” Coates adds.

Putting Heads in Beds — Profitably

“With the huge variety of properties in the Myrtle Beach marketplace, it’s all about putting heads in beds — whether you are a condo owner, a property manager, or a resort operator,” says Perkins. “IQware gives customers the functionality they require to meet the needs of the ever-changing condo-hotel/resort business, both in good and turbulent times.”

Myrtle Beach National is far from alone in its selection of the IQware PMS. In fact, multiple other hospitality companies in and around Myrtle Beach also use IQware.

“Because we have so many users in the Myrtle Beach marketplace, we can pool our knowledge and experiences and combine that with the attentive support help we get from IQware when needed,” Coates says.

“IQware continues to modify and update its technology on a regular schedule, and we enjoy the benefits of this constant reinvestment,” say Coates. “IQware’s regular software updates enhance our operations. In a number of cases, I’ve been surprised at how useful some of the software additions proved to be for our bottom line. Many of these additions are based on the recommendations of us and other users.”

“Because IQware is tested and so widely used, there is very little need for significant customization. The system truly stands in a class of its own when it comes to capturing, disseminating and delivering real-time business intelligence,” states Coates.

“IQware does a solid job of reporting the information we need on a daily basis,” Coates says. “It’s routine to get exactly what we need, when we need it, which is great for unit and property efficiency and profitability.”

A Partnership That Benefits All

“The great thing about IQware is that we have a true partnership with them,” Coates continues. “Quite honestly, IQware has been great to deal with. Whenever we’ve had an issue, it’s always been straightforward to work through the process of getting it resolved.”

Perkins emphasizes that everyone at IQware is committed to partnering with each customer. “Our people are really good about chasing down issues. They really strive to do a great job on interacting with our customers to get things resolved quickly and precisely.”

“IQware’s responsiveness lets us operate with a leaner staff than we could otherwise,” adds Coates. “This is key, especially today.”

Coates also finds that the system lets him be more efficient at doing his job.

“Since each property has its own database, it’s a simple matter of me logging in remotely to each of the servers and run the reports I need to do the monthly accounting roll-up,” Coates says. “This is very important to me because we have so many properties. And IQware is working with us to further automate some of the steps in this process, so these efficiencies will only expand exponentially.”

“We view IQware as true partners in our business venture. We speak to them regularly and they work with us on an ongoing basis to help grow our business. It is truly a great relationship.”Ric Coates, Director of Revenue Management at Myrtle Beach National

Building Success with IQware’s PMS


Myrtle Beach National started out in 2005 with IQware’s Property Management System implemented at six condominium resort properties. As of this writing, the hospitality leader is preparing to launch its 11th property using IQware’s PMS.

“Back then, we spent a lot of time looking at the various packages in the marketplace — and we decided on IQware,” says Ric Coates, Director of Revenue Management for Myrtle Beach, S.C.- based Myrtle Beach National. “We needed to move to a system that would let us both scale our operations on an enterprise-wide basis and continually advance to the next level. IQware was absolutely the right decision for us.”

“We needed to move to a system that would let us both scale our operations on an enterprise-wide basis and continually advance to the next level. IQware was absolutely the right decision for us.”Ric Coates, Director of Revenue Management at Myrtle Beach National

“We’re extremely pleased with Myrtle Beach National’s success using IQware,” adds David Perkins, President & CEO of IQware. “Our mission is to partner with our customers with the single-minded focus of doing everything we can to improve their bottom lines by constantly designing and implementing visionary solutions to meet their specific needs.”

Coates says a major reason Myrtle Beach National selected IQware’s PMS was because it represents homeowners’ needs the best.

“We’re essentially a 100% condo homeowner operation. Our 11 managed properties comprise 4,654 units,” Coates notes. “About 95% of these represent the typical condo rental scenario, and IQware’s PMS does a great job handling the requirements for managing them.”

Condo Management Made Easy

“The Myrtle Beach market is unique in the number of management companies serving the marketplace. To be competitive, you have to do it right and you absolutely have to meet the needs of the condo owners,” according to Coates.

“This is where IQware shines,” points out Perkins. “More than 100 condo properties use IQware’s PMS software. It offers the features and built-in functionality to help operators with a variety of issues, including room rotation and balancing room revenue among unit owners.”

“IQware integrates condo ownership, owners’ fulfillment, and property-management applications in a unified whole,” said Perkins. “It offers a unique set of standardized, industry-specific tools that let condominium properties excel at what they do.”

“I have used many property management systems over the course of my career, and I have to admit that IQware is by far the best.”Ric Coates, Director of Revenue Management at Myrtle Beach National

With the IQware PMS, Coates says properties can focus on excelling at meeting the needs of their condo owners while IQware takes care of all of the details.

“IQware is a gold mine of functionality,” Coates adds.

Putting Heads in Beds — Profitably

“With the huge variety of properties in the Myrtle Beach marketplace, it’s all about putting heads in beds — whether you are a condo owner, a property manager, or a resort operator,” says Perkins. “IQware gives customers the functionality they require to meet the needs of the ever-changing condo-hotel/resort business, both in good and turbulent times.”

Myrtle Beach National is far from alone in its selection of the IQware PMS. In fact, multiple other hospitality companies in and around Myrtle Beach also use IQware.

“Because we have so many users in the Myrtle Beach marketplace, we can pool our knowledge and experiences and combine that with the attentive support help we get from IQware when needed,” Coates says.

“IQware continues to modify and update its technology on a regular schedule, and we enjoy the benefits of this constant reinvestment,” say Coates. “IQware’s regular software updates enhance our operations. In a number of cases, I’ve been surprised at how useful some of the software additions proved to be for our bottom line. Many of these additions are based on the recommendations of us and other users.”

“Because IQware is tested and so widely used, there is very little need for significant customization. The system truly stands in a class of its own when it comes to capturing, disseminating and delivering real-time business intelligence,” states Coates.

“IQware does a solid job of reporting the information we need on a daily basis,” Coates says. “It’s routine to get exactly what we need, when we need it, which is great for unit and property efficiency and profitability.”

A Partnership That Benefits All

“The great thing about IQware is that we have a true partnership with them,” Coates continues. “Quite honestly, IQware has been great to deal with. Whenever we’ve had an issue, it’s always been straightforward to work through the process of getting it resolved.”

Perkins emphasizes that everyone at IQware is committed to partnering with each customer. “Our people are really good about chasing down issues. They really strive to do a great job on interacting with our customers to get things resolved quickly and precisely.”

“IQware’s responsiveness lets us operate with a leaner staff than we could otherwise,” adds Coates. “This is key, especially today.”

Coates also finds that the system lets him be more efficient at doing his job.

“Since each property has its own database, it’s a simple matter of me logging in remotely to each of the servers and run the reports I need to do the monthly accounting roll-up,” Coates says. “This is very important to me because we have so many properties. And IQware is working with us to further automate some of the steps in this process, so these efficiencies will only expand exponentially.”

“We view IQware as true partners in our business venture. We speak to them regularly and they work with us on an ongoing basis to help grow our business. It is truly a great relationship.”Ric Coates, Director of Revenue Management at Myrtle Beach National

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Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us