All Case Studies

Island Inn Beach Resort Uses IQware’s Property Management System to Bring Guests Back Again and Again


The Island Inn Beach Resort is an oceanfront property that wanted to optimize their operations while increasing overall guest satisfaction. Since 2007 this property has been using IQware software to accomplish these goals, bringing guests back again and again.

Here’s how IQware helped the Island Inn Beach Resort:

  • Increased Guest
    Satisfaction
  • Streamlined
    Operations
  • Enhanced
    Reporting

logo

The Island Inn Beach Resort is a Gulf Coast property located on Tampa Bay’s Treasure Island. With 100 rooms, this oceanfront resort is complete with a pool and tiki bar. The Island Inn knows the importance of value, offering excellent prices for its suites.

IQware customer since: 2007
Software Utilized: IQpms, IQcrs
Property Type: Resort
Rooms: 100

All Case Studies

Island Inn Beach Resort Uses IQware’s Property Management System to Bring Guests Back Again and Again


The Island Inn Beach Resort is an oceanfront property that wanted to optimize their operations while increasing overall guest satisfaction. Since 2007 this property has been using IQware software to accomplish these goals, bringing guests back again and again.

Here’s how IQware helped the Island Inn Beach Resort:

Increased Guest Satisfaction

Streamlined Operations

Enhanced Reporting


logo

The Island Inn Beach Resort is a Gulf Coast property located on Tampa Bay’s Treasure Island. With 100 rooms, this oceanfront resort is complete with a pool and tiki bar. The Island Inn knows the importance of value, offering excellent prices for its suites.

IQware customer since: 2007
Software Utilized: IQpms, IQcrs
Property Type: Resort

Happy Guests Equal Returning Guests


At the Island Inn Beach Resort, located in picturesque Treasure Island, FL, the staff knows happy guests equal returning guests.

Located on the Gulf of Mexico, the tropical landscape, beachfront property and endless entertainment venues all contribute to keeping guests happy. The Island Inn Beach Resort has found that IQware’s Property Management System (IQpms) solution is the secret technology ingredient that keeps guests coming back.

“With IQware, we can give our guests exactly what they want and what they requested when they booked with us,” says Harry Black, Manager of the Island Inn. “The IQware PMS gives us a complete overview of room inventories and all guest and group related information — including guest histories and preferences.”

“The seamlessly integrated solution helps us deliver an enhanced experience, optimizing guest satisfaction, repeat business and referrals.”Harry Black, Manager at the Island Inn Beach Resort

IQpms is designed to link all revenue and operational applications in hotels. Beyond the core PMS platform, there are also optional add-ons that enhance the system’s capabilities. IQware has user-driven technology development, 24×7 support, and complimentary lifetime software upgrades.

IQware’s sole focus is to deliver technology that allows its partners to find, book, host, know and keep its clients, thus increasing occupancy and revenues while simplifying operations and improving productivity. All IQware solutions are developed and supported one simple focus in mind: improving hoteliers’ bottom line.

“Keeping guests happy and making sure they stay with you again is paramount in the hospitality industry. That’s why IQpms is designed for hotels to easily manage every aspect of the guest experience, from reservation to check-out,”says David Perkins, President and CEO of IQware. “IQpms’ many modules and features allow you to make guests’ stays as perfect and enjoyable as possible. Guest preferences flow seamlessly into each new reservation, allowing your staff to deliver on each guest’s every need — often before the traveler has a chance to voice his or her request.”

Tracking the Guest Experience

The 100-room Island Inn Beach Resort has been using IQware since 2007. Black says before deploying IQware, the condo-resort’s reservations process and reporting system “required a ton of effort and paperwork.”

“With the old system, we used a spreadsheet to list all of our income and figure out percentages for our management fees. We even had to add up all of the room phone charges and maintenance fees manually. It was very cumbersome,” says Black. “It probably took us three to five days to close out the end of each month. Now, with IQware, if we close out on the first of the month, we’re closed out on the first of the month. We can complete the entire process in six hours or less, and the end-of-month statements and reports the system provides are unlimited.”

“Keeping guests happy and making sure they stay with you again is paramount in the hospitality industry. That’s why IQpms is designed for hotels to easily manage every aspect of the guest experience, from reservation to check-out.”David Perkins, President & CEO of IQware

IQware delivers a comprehensive list of detailed and summary reports, which can be customized through filters to optimize your day-to-day operations and improve RevPAR (revenue per available room). Managers can view real-time complete hotel data, as well as individual room status, on one screen. A performance dashboard provides meaningful statistics on profitability, capacity and other critical operating benchmarks. This is especially important at a condo-resort such as the Island Inn, where each room is different. The property offers two and three bedroom suites, spacious staterooms and penthouse suites, and cozy bay view efficiencies. Most rooms offer private balconies and many rooms are smoke-free and some include pull-out sleeper sofas.

Before deploying IQpms, the Island Inn had to manually track all customer requests by hand, and front-desk clerks spent significant time rifling through stacks of printed pages to see which rooms were available to match guests’ requests. Now, all of these guest desires are tracked upfront, during the reservation process.

“IQware automatically gives you which rooms are available with the amenities the guests want. It is so detailed, we could nail it down to how many towels each guest requests,” Black says.

Black explains that IQware has helped the hotel rate its rooms as ”first-to-sell” or “second-to-sell,” based on the condition of the rooms.

“IQware took away a lot of the guesswork and time it took to single out which rooms are the best available. This way, we keep our guests happy and ensure they get exactly what they want,” Black says. “The more knowledge you have about rooms and preferences, the better the experience will be for each guest.”

“IQware has a number of programs to better track and manage the guest experience,” adds John G. Denver, Vice President of Business Development for IQware. “IQware’s powerful guest history functionality allows your staff to schedule and deliver anything the guest might need. Even our robust Housekeeping and Work Order capabilities ensure any issue with a room can be handled as fast as possible. All of these, and more, equate to a better-quality guest experience.”

Customized Solutions

IQware is built by hoteliers for hoteliers. With more than 1500 systems deployed worldwide, properties trust IQware’s technology platform to deliver product differentiation, regardless of their location, size, style or other unique characteristics.

IQware is highly configurable — built from the ground up with modular functionality to meet any need. IQware works directly with its customers to develop a customized solution for any environment.

Plus, after implementation IQware maintains a close relationship with its hotel partners to develop new programs as new situations arise. Live IQware customer support is available 24/7 from a team of hospitality experts, as well as an online helpdesk, online tutorials and regular product updates. Hotels aren’t just IQware clients; they are partners.

“Implementing IQware is easy. You just tell them how you want it and they set it up that way. The system is fully flexible and functional: It can do whatever we need it to do. I could manage a 50-room or a 500-room property with this system.”Harry Black, Manager at the Island Inn Beach Resort

Happy Guests Equal Returning Guests


At the Island Inn Beach Resort, located in picturesque Treasure Island, FL, the staff knows happy guests equal returning guests.

Located on the Gulf of Mexico, the tropical landscape, beachfront property and endless entertainment venues all contribute to keeping guests happy. The Island Inn Beach Resort has found that IQware’s Property Management System (IQpms) solution is the secret technology ingredient that keeps guests coming back.

“With IQware, we can give our guests exactly what they want and what they requested when they booked with us,” says Harry Black, Manager of the Island Inn. “The IQware PMS gives us a complete overview of room inventories and all guest and group related information — including guest histories and preferences.”

“The seamlessly integrated solution helps us deliver an enhanced experience, optimizing guest satisfaction, repeat business and referrals.”Harry Black, Manager at the Island Inn Beach Resort

IQpms is designed to link all revenue and operational applications in hotels. Beyond the core PMS platform, there are also optional add-ons that enhance the system’s capabilities. IQware has user-driven technology development, 24×7 support, and complimentary lifetime software upgrades.

IQware’s sole focus is to deliver technology that allows its partners to find, book, host, know and keep its clients, thus increasing occupancy and revenues while simplifying operations and improving productivity. All IQware solutions are developed and supported one simple focus in mind: improving hoteliers’ bottom line.

“Keeping guests happy and making sure they stay with you again is paramount in the hospitality industry. That’s why IQpms is designed for hotels to easily manage every aspect of the guest experience, from reservation to check-out,”says David Perkins, President and CEO of IQware. “IQpms’ many modules and features allow you to make guests’ stays as perfect and enjoyable as possible. Guest preferences flow seamlessly into each new reservation, allowing your staff to deliver on each guest’s every need — often before the traveler has a chance to voice his or her request.”

Tracking the Guest Experience

The 100-room Island Inn Beach Resort has been using IQware since 2007. Black says before deploying IQware, the condo-resort’s reservations process and reporting system “required a ton of effort and paperwork.”

“With the old system, we used a spreadsheet to list all of our income and figure out percentages for our management fees. We even had to add up all of the room phone charges and maintenance fees manually. It was very cumbersome,” says Black. “It probably took us three to five days to close out the end of each month. Now, with IQware, if we close out on the first of the month, we’re closed out on the first of the month. We can complete the entire process in six hours or less, and the end-of-month statements and reports the system provides are unlimited.”

“Keeping guests happy and making sure they stay with you again is paramount in the hospitality industry. That’s why IQpms is designed for hotels to easily manage every aspect of the guest experience, from reservation to check-out.”David Perkins, President & CEO of IQware

IQware delivers a comprehensive list of detailed and summary reports, which can be customized through filters to optimize your day-to-day operations and improve RevPAR (revenue per available room). Managers can view real-time complete hotel data, as well as individual room status, on one screen. A performance dashboard provides meaningful statistics on profitability, capacity and other critical operating benchmarks. This is especially important at a condo-resort such as the Island Inn, where each room is different. The property offers two and three bedroom suites, spacious staterooms and penthouse suites, and cozy bay view efficiencies. Most rooms offer private balconies and many rooms are smoke-free and some include pull-out sleeper sofas.

Before deploying IQpms, the Island Inn had to manually track all customer requests by hand, and front-desk clerks spent significant time rifling through stacks of printed pages to see which rooms were available to match guests’ requests. Now, all of these guest desires are tracked upfront, during the reservation process.

“IQware automatically gives you which rooms are available with the amenities the guests want. It is so detailed, we could nail it down to how many towels each guest requests,” Black says.

Black explains that IQware has helped the hotel rate its rooms as ”first-to-sell” or “second-to-sell,” based on the condition of the rooms.

“IQware took away a lot of the guesswork and time it took to single out which rooms are the best available. This way, we keep our guests happy and ensure they get exactly what they want,” Black says. “The more knowledge you have about rooms and preferences, the better the experience will be for each guest.”

“IQware has a number of programs to better track and manage the guest experience,” adds John G. Denver, Vice President of Business Development for IQware. “IQware’s powerful guest history functionality allows your staff to schedule and deliver anything the guest might need. Even our robust Housekeeping and Work Order capabilities ensure any issue with a room can be handled as fast as possible. All of these, and more, equate to a better-quality guest experience.”

Customized Solutions

IQware is built by hoteliers for hoteliers. With more than 1500 systems deployed worldwide, properties trust IQware’s technology platform to deliver product differentiation, regardless of their location, size, style or other unique characteristics.

IQware is highly configurable — built from the ground up with modular functionality to meet any need. IQware works directly with its customers to develop a customized solution for any environment.

Plus, after implementation IQware maintains a close relationship with its hotel partners to develop new programs as new situations arise. Live IQware customer support is available 24/7 from a team of hospitality experts, as well as an online helpdesk, online tutorials and regular product updates. Hotels aren’t just IQware clients; they are partners.

“Implementing IQware is easy. You just tell them how you want it and they set it up that way. The system is fully flexible and functional: It can do whatever we need it to do. I could manage a 50-room or a 500-room property with this system. Harry Black, Manager at the Island Inn Beach Resort

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Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

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Request a Demo

Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us