All Case Studies

Integra & Elite Island Resorts Brighten Their Bottom Lines with IQware


Integra Resort Management and its Caribbean counterpart, Elite Island Resorts, improve their sunny disposition and bottom lines by using IQware’s real-time business intelligence tools and reporting to optimize occupancies, group bookings, rates, RevPAR, yield, and other key operational performance measurables.

Here’s how IQware helps Integra & Elite Island Resorts:

  • Tailored Deployment
  • Diverse Functionality
  • Enhanced
    Reporting

Integra’s and Elite Island Resorts’ exemplary travel industry relations, high-quality portfolios, and total management/marketing approach contribute to their longstanding success – they’ve been in business for more than 45 years.

IQware customer since: 2005
Software Utilized: IQpms, IQpos, IQmail, IQspa,
Property Type: Multiple
Properties: 8 (1600 units)

All Case Studies

Integra & Elite Island Resorts Brighten Their Bottom Lines with IQware


Integra Resort Management and its Caribbean counterpart, Elite Island Resorts, improve their sunny disposition and bottom lines by using IQware’s real-time business intelligence tools and reporting to optimize occupancies, group bookings, rates, RevPAR, yield, and other key operational performance measurables.

Here’s how IQware helps Integra & Elite Island Resorts:

Tailored Deployment

Diverse Functionality

Enhanced Reporting


Integra’s and Elite Island Resorts’ exemplary travel industry relations, high-quality portfolios, and total management/marketing approach contribute to their longstanding success – they’ve been in business for more than 45 years.

IQware customer since: 2005
Software Utilized: IQpms, IQpos, IQmail, IQspa,
Property Type: Multiple
Properties: 8 (1600 units)

IQware a Solution for Diverse Needs


The expansive resort portfolios of Orlando-based Integra Resort Management and its Caribbean counterpart, Elite Island Resorts, run the gamut in locations, sizes, types and standards. Even so, their single-source technology partner − IQware − meets and exceeds the properties’ widely varying operational and informational needs through a rare marriage of full functionality and flexibility.

“With properties ranging from a 41 room island resort to a 500 room condominium resort, we have a wide range of technology requirements,” notes Mike Evans, Integra’s Chief Financial Officer. “IQware has the functionality and flexibility to meet all of our operational needs and deliver all − and only − the business information we need, precisely when and how each property needs it.”

“IQware has the functionality and flexibility to meet all of our operational needs and deliver all − and only − the business information we need, precisely when and how each property needs it.”Mike Evans, Chief Financial Officer of Integra

“We’ve worked closely with Integra Resort Management and Elite Island Resorts to adapt our IQware property management system to fit their diverse needs,” says David Perkins, President & CEO of IQware. “Whether in Florida or the Caribbean, or anywhere else in the world for that matter, IQware has 25 years of experience delivering just the technology and real-time business intelligence that each one of our customer’s properties demands and deserves.”

Capturing a Competitive Edge

“As you quickly find out in this business, every property has to do things a little differently,” Evans says, smiling. “IQware gives us a lot of pluses. We can tailor the functionality to precisely what we at corporate and each property need, and adapt the modules we use so they match our portfolio’s wide range of information and reporting requirements.

“IQware’s modular design gives us highly customizable, best-in-class technology,” Evans adds. “Equally important, we can pick and choose the modules we need, which gives us another competitive advantage in that we only pay for the technology we need.”

Since the properties of Integra Resort Management and Elite Island Resorts are diverse, each has its own PMS twists. For the Caribbean resorts, where they experience what Evans terms as “connectivity challenges” (they don’t have the luxury of always-on Internet communications), their locally installed systems let them keep operating no matter what.

“For example, at three island properties, we use IQware’s timeshare module,” Evans notes. “Likewise, in Central Florida, we manage condominium resorts, where each unit is a condo and we have to provide individual accounting statements to the owners. IQware empowers us to do all of this and much, much more.”

Beyond IQware’s extensive core functionality, Evans says IQware’s talented team will tailor its technology property by property, module by module, feature by feature − and even user by user if needed.

“IQware’s modular design gives us highly customizable, best-in-class technology. Equally important, we can pick and choose the modules we need, which gives us another competitive advantage in that we only pay for the technology we need.”Mike Evans, Chief Financial Officer of Integra

“Right up front, IQware’s chief, David Perkins, told us that if we ever have any ideas on ways to improve any module, IQware will happily make that investment to increase functionality for everyone,” Evans says. “IQware delivered on David’s promise, time and again, because they’re a true technology partner that knows hospitality and is in it for the long haul.

“IQware is true to its word,” Evans adds. “Everyone at IQware has a willingness to listen to us and has the experience and commitment to make technological changes to suit our needs – and that’s invaluable. IQware trainers have done a great job of minimizing the ‘Oh my, what do I do now?’ questions and of making hitting the ground running with a new PMS as painless as possible.”

Run Locally, Report Globally

With the availability of remote access using built-in Microsoft functionality, Integra management can run reports remotely instead of waiting for someone at each property to do it. “For reporting purposes, we log in remotely through the Internet as needed,” Evans says.

Serving hospitality for a quarter century, IQware has almost any report available that hoteliers can dream up. “There are literally hundreds of available reports, so the fortunate choice you face is deciding which ones are best for you and give you the information you need to be more efficient and more competitive,” Evans adds.

“We’re constantly adding innovative ways to look at the vast information IQware gathers, always making the business intelligence more customizable by property and user as well as easier to read, understand and leverage to quickly make better business decisions,” Perkins notes.

“Everyone at IQware has a willingness to listen to us and has the experience and commitment to make technological changes to suit our needs – and that’s invaluable.”Mike Evans, Chief Financial Officer of Integra

“Rather than having to review several 10-page reports, you typically can get exactly what you need in our one- or two-page summaries,” Perkins adds. ”IQware organizes your business intel into customized operational dashboards that help you quickly compare your recent and real-time performance on everything from occupancies, rates, RevPAR and yield to your forecast, historical data, local competitive set and national benchmarks.”

With all of the integrated capabilities of IQware, Integra constantly finds significant operational savings and process improvements. For instance, Integra and Elite Island Resorts used to print and mail detailed statements − a significant expense since they have many owners in the U.K. Now, the owners can access statement information securely and remotely over the Internet, in a timelier, more ecological fashion.

“What’s really great about IQware is that it does so much for us automatically,” concludes Evans. “We can create reports with the exact information we need, and there is no extra work – yet another competitive edge. Some systems gather too little information. Others store and spit out too much. IQware is squarely in-between, setting the standard for business intel and reporting.”

IQware a Solution for Diverse Needs


The expansive resort portfolios of Orlando-based Integra Resort Management and its Caribbean counterpart, Elite Island Resorts, run the gamut in locations, sizes, types and standards. Even so, their single-source technology partner − IQware − meets and exceeds the properties’ widely varying operational and informational needs through a rare marriage of full functionality and flexibility.

“With properties ranging from a 41 room island resort to a 500 room condominium resort, we have a wide range of technology requirements,” notes Mike Evans, Integra’s Chief Financial Officer. “IQware has the functionality and flexibility to meet all of our operational needs and deliver all − and only − the business information we need, precisely when and how each property needs it.”

“IQware has the functionality and flexibility to meet all of our operational needs and deliver all − and only − the business information we need, precisely when and how each property needs it.”Mike Evans, Chief Financial Officer of Integra

“We’ve worked closely with Integra Resort Management and Elite Island Resorts to adapt our IQware property management system to fit their diverse needs,” says David Perkins, President & CEO of IQware. “Whether in Florida or the Caribbean, or anywhere else in the world for that matter, IQware has 25 years of experience delivering just the technology and real-time business intelligence that each one of our customer’s properties demands and deserves.”

Capturing a Competitive Edge

“As you quickly find out in this business, every property has to do things a little differently,” Evans says, smiling. “IQware gives us a lot of pluses. We can tailor the functionality to precisely what we at corporate and each property need, and adapt the modules we use so they match our portfolio’s wide range of information and reporting requirements.

“IQware’s modular design gives us highly customizable, best-in-class technology,” Evans adds. “Equally important, we can pick and choose the modules we need, which gives us another competitive advantage in that we only pay for the technology we need.”

Since the properties of Integra Resort Management and Elite Island Resorts are diverse, each has its own PMS twists. For the Caribbean resorts, where they experience what Evans terms as “connectivity challenges” (they don’t have the luxury of always-on Internet communications), their locally installed systems let them keep operating no matter what.

“For example, at three island properties, we use IQware’s timeshare module,” Evans notes. “Likewise, in Central Florida, we manage condominium resorts, where each unit is a condo and we have to provide individual accounting statements to the owners. IQware empowers us to do all of this and much, much more.”

Beyond IQware’s extensive core functionality, Evans says IQware’s talented team will tailor its technology property by property, module by module, feature by feature − and even user by user if needed.

“IQware’s modular design gives us highly customizable, best-in-class technology. Equally important, we can pick and choose the modules we need, which gives us another competitive advantage in that we only pay for the technology we need.”Mike Evans, Chief Financial Officer of Integra

“Right up front, IQware’s chief, David Perkins, told us that if we ever have any ideas on ways to improve any module, IQware will happily make that investment to increase functionality for everyone,” Evans says. “IQware delivered on David’s promise, time and again, because they’re a true technology partner that knows hospitality and is in it for the long haul.

“IQware is true to its word,” Evans adds. “Everyone at IQware has a willingness to listen to us and has the experience and commitment to make technological changes to suit our needs – and that’s invaluable. IQware trainers have done a great job of minimizing the ‘Oh my, what do I do now?’ questions and of making hitting the ground running with a new PMS as painless as possible.”

Run Locally, Report Globally

With the availability of remote access using built-in Microsoft functionality, Integra management can run reports remotely instead of waiting for someone at each property to do it. “For reporting purposes, we log in remotely through the Internet as needed,” Evans says.

Serving hospitality for a quarter century, IQware has almost any report available that hoteliers can dream up. “There are literally hundreds of available reports, so the fortunate choice you face is deciding which ones are best for you and give you the information you need to be more efficient and more competitive,” Evans adds.

“We’re constantly adding innovative ways to look at the vast information IQware gathers, always making the business intelligence more customizable by property and user as well as easier to read, understand and leverage to quickly make better business decisions,” Perkins notes.

“Everyone at IQware has a willingness to listen to us and has the experience and commitment to make technological changes to suit our needs – and that’s invaluable.”Mike Evans, Chief Financial Officer of Integra

“Rather than having to review several 10-page reports, you typically can get exactly what you need in our one- or two-page summaries,” Perkins adds. ”IQware organizes your business intel into customized operational dashboards that help you quickly compare your recent and real-time performance on everything from occupancies, rates, RevPAR and yield to your forecast, historical data, local competitive set and national benchmarks.”

With all of the integrated capabilities of IQware, Integra constantly finds significant operational savings and process improvements. For instance, Integra and Elite Island Resorts used to print and mail detailed statements − a significant expense since they have many owners in the U.K. Now, the owners can access statement information securely and remotely over the Internet, in a timelier, more ecological fashion.

“What’s really great about IQware is that it does so much for us automatically,” concludes Evans. “We can create reports with the exact information we need, and there is no extra work – yet another competitive edge. Some systems gather too little information. Others store and spit out too much. IQware is squarely in-between, setting the standard for business intel and reporting.”

Request a Demo

Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us

Request a Demo

Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us