All Case Studies

East West Resort Uses IQware’s PMS to Manage Condo Rentals


IQware’s flexible property management system empowers East West to optimize its rental/management operations and deliver its guests/owners slope-side resort services second to none.

Here’s how IQware helped East West Resorts:

  • Condo Rental Management
  • Ongoing
    Expertise
  • Software Customization

Founded in 1987, East West Resorts is a hospitality industry leader with property management expertise in hotel, timeshare and wholly owned properties located in California, Colorado and Montana.

IQware customer since: 2008
Software Utilized: IQpms, IQrez, IQlink, IQmail, IQtrac
Property Type: Condo Rentals
Properties: 4 (952 units)

All Case Studies

East West Resort Uses IQware’s PMS to Manage Condo Rentals


IQware’s flexible property management system empowers East West to optimize its rental/management operations and deliver its guests/owners slope-side resort services second to none.

Here’s how IQware helped East West Resorts:

Condo Rental Management

Ongoing Expertise

Software Customization


Founded in 1987, East West Resorts is a hospitality industry leader with property management expertise in hotel, timeshare and wholly owned properties located in California, Colorado and Montana.

IQware customer since: 2008
Software Utilized: IQpms, IQrez, IQlink, IQmail, IQtrac
Property Type: Condo Rentals
Properties: 4 (952 units)

World-Class Condo Rental Management


There are literally dozens of property management systems on the market, but it’s fairly easy to thin the herd if you demand a true technology partner. That’s primarily what made IQware stand out recently among at least 10 other property management system (PMS) vendors vying to optimize operations at East West Resorts’ slope-side destinations comprising more than 700 managed units.

“We started to look at PMS vendors’ technology and teams last April,” says Mary Beth Ottley, Systems Manager for East West Resorts. “We looked into at least 10 companies, but we knew within just two months that IQware had what we wanted: A world-class system proven in the management world and an experienced, committed team that would listen closely to the needs of our different divisions so we could best serve our property owners and their guests.”

“…IQware had what we wanted: A world-class system proven in the management world and an experienced, committed team that would listen closely to the needs of our different divisions so we could best serve our property owners and their guests.”Mary Beth Ottley, Systems Manager at East West Resorts

Before partnering with IQware, East West Resorts’ high-end properties managed inventory using antiquated “green screen,” DOS-based property management systems. Deploying IQware’s property management system would require a bit of custom work and on-site training, but East West Resorts’ due diligence showed that IQware customers are in good hands.

Management of Rental Condominiums with Hotel-like Services

“You can find property management systems that handle traditional hotels all over the place, but finding a system designed for our kind of rental condominiums is a horse of a different color,” Ottley says. “We needed a flexible yet-comprehensive system proven to handle rental operations and high-end home care. IQware delivered on both counts.”

Not every PMS can accommodate such a service-oriented collection of mountain resorts.

IQware technology goes way beyond informing East West Resorts’ property managers which owners and renters plan to arrive where and when, and how long they’ll be staying. The intuitive software also allows owners to tell property managers how to air out and ready their residences, including everything from what room temperatures they want their units set at to what groceries they want their refrigerators and cupboards stocked with.

“…we heard from several of IQware’s clients, and now we’ve experienced firsthand, how IQware also regularly goes above and beyond for its customers”Mary Beth Ottley, Systems Manager at East West Resorts

“East West Resorts is known for its world-class amenities. We provide these high-end services for both our owners and renters,” Ottley adds.

IQware’s property management system has a modular design and open architecture, with the capability for owners to access, change and share information over the Internet with just a few clicks.

“Owners can and do change their minds on when they’re coming and going, as well as when they’ll rent their residences, to whom, and under what specific terms,” Ottley says. “Every owner is different and how he wants us to manage his residence might be different tomorrow than it is today. IQware helps us, and our valued property owners and guests, stay on top of every last detail in real time.”

A True Partnership

While the system’s unique management functionality certainly was key, Ottley says the “real deal maker” was IQware’s commitment to custom development and comprehensive training so clients can maximize returns on their technology investments.

“During our due diligence, we heard from several of IQware’s clients, and now we’ve experienced firsthand, how IQware also regularly goes above and beyond for its customers,” Ottley says. “IQware does a remarkable job post implementation. They’re simply amazing technology partners.”

The installations began in August and concluded in mid-September, but the custom development work and hands-on training and support continues even today.

“While some PMS suppliers make the sale and then basically just walk away, IQware stays and intently listens to our unique needs and then takes the time and care to truly customize its suite of robust applications to meet our every need,” Ottley adds. “IQware continues to help us crank up the functionality as our team members get over the learning curve and we brainstorm more ways to hand tailor the system so it’s even more user friendly and productive for East West Resorts and our owners and guests.”

Liza Smith, Director of Finance for East West Resorts’ Tahoe Mountain Resorts Lodging, concurs. “IQware’s talented trainers are very knowledgeable and helpful,” Smith notes. “They spent two weeks with us here in Tahoe, which really helped us hit the ground running. But since IQware’s technology toolbox is so extensive, and sometimes we just don’t know what we don’t know, some follow-up was needed. In those cases, we picked up the phone and received immediate, professional assistance − not someone’s voice mail or a voice recognition system at a third party support center.”

“It’s an honor and a privilege to optimize operations at properties the caliber of East West Resorts’ one-of-kind mountain destinations,” concludes David Perkins, IQware President & CEO. “For 25 years we’ve proved one property at a time that we’re much more than just another PMS vendor. We’re hospitality’s single-source technology partner.”

“While some PMS suppliers make the sale and then basically just walk away, IQware stays and intently listens to our unique needs and then takes the time and care to truly customize its suite of robust applications to meet our every need.”Mary Beth Ottley, Systems Manager at East West Resorts

World-Class Condo Rental Management


There are literally dozens of property management systems on the market, but it’s fairly easy to thin the herd if you demand a true technology partner. That’s primarily what made IQware stand out recently among at least 10 other property management system (PMS) vendors vying to optimize operations at East West Resorts’ slope-side destinations comprising more than 700 managed units.

“We started to look at PMS vendors’ technology and teams last April,” says Mary Beth Ottley, Systems Manager for East West Resorts. “We looked into at least 10 companies, but we knew within just two months that IQware had what we wanted: A world-class system proven in the management world and an experienced, committed team that would listen closely to the needs of our different divisions so we could best serve our property owners and their guests.”

“…IQware had what we wanted: A world-class system proven in the management world and an experienced, committed team that would listen closely to the needs of our different divisions so we could best serve our property owners and their guests.”Mary Beth Ottley, Systems Manager at East West Resorts

Before partnering with IQware, East West Resorts’ high-end properties managed inventory using antiquated “green screen,” DOS-based property management systems. Deploying IQware’s property management system would require a bit of custom work and on-site training, but East West Resorts’ due diligence showed that IQware customers are in good hands.

Management of Rental Condominiums with Hotel-like Services

“You can find property management systems that handle traditional hotels all over the place, but finding a system designed for our kind of rental condominiums is a horse of a different color,” Ottley says. “We needed a flexible yet-comprehensive system proven to handle rental operations and high-end home care. IQware delivered on both counts.”

Not every PMS can accommodate such a service-oriented collection of mountain resorts.

IQware technology goes way beyond informing East West Resorts’ property managers which owners and renters plan to arrive where and when, and how long they’ll be staying. The intuitive software also allows owners to tell property managers how to air out and ready their residences, including everything from what room temperatures they want their units set at to what groceries they want their refrigerators and cupboards stocked with.

“…we heard from several of IQware’s clients, and now we’ve experienced firsthand, how IQware also regularly goes above and beyond for its customers”Mary Beth Ottley, Systems Manager at East West Resorts

“East West Resorts is known for its world-class amenities. We provide these high-end services for both our owners and renters,” Ottley adds.

IQware’s property management system has a modular design and open architecture, with the capability for owners to access, change and share information over the Internet with just a few clicks.

“Owners can and do change their minds on when they’re coming and going, as well as when they’ll rent their residences, to whom, and under what specific terms,” Ottley says. “Every owner is different and how he wants us to manage his residence might be different tomorrow than it is today. IQware helps us, and our valued property owners and guests, stay on top of every last detail in real time.”

A True Partnership

While the system’s unique management functionality certainly was key, Ottley says the “real deal maker” was IQware’s commitment to custom development and comprehensive training so clients can maximize returns on their technology investments.

“During our due diligence, we heard from several of IQware’s clients, and now we’ve experienced firsthand, how IQware also regularly goes above and beyond for its customers,” Ottley says. “IQware does a remarkable job post implementation. They’re simply amazing technology partners.”

The installations began in August and concluded in mid-September, but the custom development work and hands-on training and support continues even today.

“While some PMS suppliers make the sale and then basically just walk away, IQware stays and intently listens to our unique needs and then takes the time and care to truly customize its suite of robust applications to meet our every need,” Ottley adds. “IQware continues to help us crank up the functionality as our team members get over the learning curve and we brainstorm more ways to hand tailor the system so it’s even more user friendly and productive for East West Resorts and our owners and guests.”

Liza Smith, Director of Finance for East West Resorts’ Tahoe Mountain Resorts Lodging, concurs. “IQware’s talented trainers are very knowledgeable and helpful,” Smith notes. “They spent two weeks with us here in Tahoe, which really helped us hit the ground running. But since IQware’s technology toolbox is so extensive, and sometimes we just don’t know what we don’t know, some follow-up was needed. In those cases, we picked up the phone and received immediate, professional assistance − not someone’s voice mail or a voice recognition system at a third party support center.”

“It’s an honor and a privilege to optimize operations at properties the caliber of East West Resorts’ one-of-kind mountain destinations,” concludes David Perkins, IQware President & CEO. “For 25 years we’ve proved one property at a time that we’re much more than just another PMS vendor. We’re hospitality’s single-source technology partner.”

“While some PMS suppliers make the sale and then basically just walk away, IQware stays and intently listens to our unique needs and then takes the time and care to truly customize its suite of robust applications to meet our every need.”Mary Beth Ottley, Systems Manager at East West Resorts

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Ready to see how our hospitality software can transform your property? Book a demo.

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Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

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