All Case Studies

Blue Heron Beach Resort Streamlines Condo Hotel Management with IQware


When Alex Carius was hired as the general manager of the Blue Heron Beach Resort he noticed that the existing PMS system was lacking. He immediately recommended implementing IQware’s PMS, which he had used previously, and the rest was magic.

How IQware helped the Blue Heron Beach Resort:

  • Condo Hotel
    Management
  • Connected
    Web to PMS
  • Improved
    Reporting

The Blue Heron Beach Resort is a condo hotel with timeshares and regular rentals that is located in Florida, just a few miles away from Disney World, Orlando Studios, and Sea World.

IQware customer since: 2007
Software Utilized: IQpms, IQtrac, IQrez
Property Type: Condo hotel
Rooms: 283

All Case Studies

Blue Heron Beach Resort Streamlines Condo Hotel Management with IQware


When Alex Carius was hired as the general manager of the Blue Heron Beach Resort he noticed that the existing PMS system was lacking. He immediately recommended implementing IQware’s PMS, which he had used previously, and the rest was magic.

How IQware helped the Blue Heron Beach Resort:

Condo Hotel Management

Connected Web to PMS

Improved Reporting


The Blue Heron Beach Resort is a condo hotel with timeshares and regular rentals that is located in Florida, just a few miles away from Disney World, Orlando Studios, and Sea World.

IQware customer since: 2007
Software Utilized: IQpms, IQtrac, IQrez
Property Type: Condo hotel
Rooms: 283

A Better Way to Manage Condo Hotels


When you’re running a 283 room high-rise condo hotel in the heart of one of the top travel destinations in the world, the one thing you never have room for is uncertainty. That’s why the Blue Heron Beach Resort in Orlando, FL counts on the IQware Property Management System (IQpms) to handle all of its backend operations. From front-desk operations to tracking real-time inventory to a robust reporting program, IQware’s PMS has everything the Blue Heron needs to keep both guests and management satisfied their needs are being met.

“I came here several years ago and immediately suggested IQware to help manage our operations,” says Alex Carius, General Manager for the Blue Heron. “I had been running IQware at another property and really liked the software because of its versatility — it could do whatever we needed. Here, we were running on an old system with limited functionality. We had IQware installed in September of 2007 and it’s made a huge difference for us.”

“IQware is able to create a two-way interface with Expedia and my website. It integrates online reservations into the system and sends out real-time inventory data…”Alex Carius, General Manager at the Blue Heron

Located on the banks of Lake Bryan, just miles from the entrance to Disney World, Sea World and Universal Studios, the Blue Heron lakeside resort condominiums offer one- and two-bedroom accommodations perfect for families and corporate travelers. Its unique location on the lake offers loads of opportunities for water skiing, jet skiing, and other aquatic activities. Each condo hotel offers all the amenities of a home, such as a full kitchen, dining room, living room, washer and dryer and a balcony where guests can get a great view of Disney’s fireworks displays.

The resort now even offers priority placement in the reservation/check-in process. Guests can customize their views, choosing to stay in either the high, middle or low floors — all of which is managed through the IQware PMS. “Most of our bookings come through our website, or OTA’s like Expedia,” Carius explains. “IQware is able to create a two-way interface with Expedia and my website. It integrates online reservations into the system and sends out real-time inventory data, so we always know exactly where we stand and can book to the last room with optimized revenue.”

David Perkins, President and CEO of IQware, says the company works hard to fully integrate functionality unique to each client’s business.

“IQware brings with it unmatched expertise stemming from implementing scores of customized system solutions for the hospitality industry,” says Perkins. “We partner with our customers to bring them the best available solutions to their unique property management needs, focusing our energies on being a trusted single-source technology partner in all that we do. Our modular design and unique business rules empower IQware to be fully functional yet intimately customizable.”

See the Big Picture

Since the property offers both regular rental as well as timeshare inventory, it was important that Blue Heron’s PMS be able to make distinctions between the two, allowing for accurate tracking and reporting. IQpms does exactly this, and comes with reporting tools that give management a great snapshot of each room and room type. IQware’s functionality delivers meaningful statistical data on profitability, capacity and other critical performance benchmarks.

“We partner with our customers to bring them the best available solutions to their unique property management needs, focusing our energies on being a trusted single-source technology partner in all that we do.”David Perkins, President & CEO of IQware

Carius says the reports are easily generated and can be sent to corporate management. Many reports are completely automated, which is very beneficial and a great time-saver for him.

“It’s like you’re running two different properties with the same system,” says Carius. “IQware can apply different revenue splits to different rate codes. This helps us maximize our average daily rate and better see where our business is coming from.”

“I haven’t seen too many PMS systems that can do that,” he adds.

A Positive Experience

Blue Heron’s positive experience with IQware began with the installation process. The transition from the old system to IQware’s property management system only took two days. With the help of on-site IQware technicians, all the old data was transferred in, the systems were run side-by-side for 48 hours and, with no problems, the seamless transition was completed.

That level of world-class service has not diminished since, Carius adds. IQware backs all of its clients with 24×7 support and lifetime software upgrades. Equally important, the growing number of customers benefits from IQware’s rigorous testing practices and unwavering commitment to customer excellence and continuous improvement.

“If there is ever a problem or a question, IQware technicians are always there to help us work through the issues,” says Carius. “They can come in through an external site and take control of the PMS remotely, which resolves any issues quickly. But what I like best is they don’t just go in and fix the problem; they take the time to explain it and work it through with us so that we can prevent it in the future.”

IQware also brings together a wealth of functionality that’s not only affordable, but also is easy to use and deploy.

“Anybody can learn to use IQware really quickly, but once you go deeper and learn the more intricate features, it opens up a whole new world of functionality and reporting.”Alex Carius, General Manager at the Blue Heron

A Better Way to Manage Condo Hotels


When you’re running a 283 room high-rise condo hotel in the heart of one of the top travel destinations in the world, the one thing you never have room for is uncertainty. That’s why the Blue Heron Beach Resort in Orlando, FL counts on the IQware Property Management System (IQpms) to handle all of its backend operations. From front-desk operations to tracking real-time inventory to a robust reporting program, IQware’s PMS has everything the Blue Heron needs to keep both guests and management satisfied their needs are being met.

“I came here several years ago and immediately suggested IQware to help manage our operations,” says Alex Carius, General Manager for the Blue Heron. “I had been running IQware at another property and really liked the software because of its versatility — it could do whatever we needed. Here, we were running on an old system with limited functionality. We had IQware installed in September of 2007 and it’s made a huge difference for us.”

“IQware is able to create a two-way interface with Expedia and my website. It integrates online reservations into the system and sends out real-time inventory data…”Alex Carius, General Manager at the Blue Heron

Located on the banks of Lake Bryan, just miles from the entrance to Disney World, Sea World and Universal Studios, the Blue Heron lakeside resort condominiums offer one- and two-bedroom accommodations perfect for families and corporate travelers. Its unique location on the lake offers loads of opportunities for water skiing, jet skiing, and other aquatic activities. Each condo hotel offers all the amenities of a home, such as a full kitchen, dining room, living room, washer and dryer and a balcony where guests can get a great view of Disney’s fireworks displays.

The resort now even offers priority placement in the reservation/check-in process. Guests can customize their views, choosing to stay in either the high, middle or low floors — all of which is managed through the IQware PMS. “Most of our bookings come through our website, or OTA’s like Expedia,” Carius explains. “IQware is able to create a two-way interface with Expedia and my website. It integrates online reservations into the system and sends out real-time inventory data, so we always know exactly where we stand and can book to the last room with optimized revenue.”

David Perkins, President and CEO of IQware, says the company works hard to fully integrate functionality unique to each client’s business.

“IQware brings with it unmatched expertise stemming from implementing scores of customized system solutions for the hospitality industry,” says Perkins. “We partner with our customers to bring them the best available solutions to their unique property management needs, focusing our energies on being a trusted single-source technology partner in all that we do. Our modular design and unique business rules empower IQware to be fully functional yet intimately customizable.”

See the Big Picture

Since the property offers both regular rental as well as timeshare inventory, it was important that Blue Heron’s PMS be able to make distinctions between the two, allowing for accurate tracking and reporting. IQpms does exactly this, and comes with reporting tools that give management a great snapshot of each room and room type. IQware’s functionality delivers meaningful statistical data on profitability, capacity and other critical performance benchmarks.

“We partner with our customers to bring them the best available solutions to their unique property management needs, focusing our energies on being a trusted single-source technology partner in all that we do.”David Perkins, President & CEO of IQware

Carius says the reports are easily generated and can be sent to corporate management. Many reports are completely automated, which is very beneficial and a great time-saver for him.

“It’s like you’re running two different properties with the same system,” says Carius. “IQware can apply different revenue splits to different rate codes. This helps us maximize our average daily rate and better see where our business is coming from.”

“I haven’t seen too many PMS systems that can do that,” he adds.

A Positive Experience

Blue Heron’s positive experience with IQware began with the installation process. The transition from the old system to IQware’s property management system only took two days. With the help of on-site IQware technicians, all the old data was transferred in, the systems were run side-by-side for 48 hours and, with no problems, the seamless transition was completed.

That level of world-class service has not diminished since, Carius adds. IQware backs all of its clients with 24×7 support and lifetime software upgrades. Equally important, the growing number of customers benefits from IQware’s rigorous testing practices and unwavering commitment to customer excellence and continuous improvement.

“If there is ever a problem or a question, IQware technicians are always there to help us work through the issues,” says Carius. “They can come in through an external site and take control of the PMS remotely, which resolves any issues quickly. But what I like best is they don’t just go in and fix the problem; they take the time to explain it and work it through with us so that we can prevent it in the future.”

IQware also brings together a wealth of functionality that’s not only affordable, but also is easy to use and deploy.

“Anybody can learn to use IQware really quickly, but once you go deeper and learn the more intricate features, it opens up a whole new world of functionality and reporting.”Alex Carius, General Manager at the Blue Heron

Request a Demo

Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us

Request a Demo

Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us