All Case Studies

ABEC Resorts Creates One-of-a-Kind Guest Experiences with IQware’s PMS


Unfailing attention to every detail is what ABEC Resorts condominium-resort owners and guests deserve and have come to expect — and IQware’s property management system (PMS) is the technology vessel that propels ABEC Resorts from good to great in a sea of competition.

Here’s how IQware helped the Island ABEC Resorts:

  • Condo Resort Management
  • Online Owner
    Portal
  • Top Tier
    Support

ABEC Resorts is the on-site management company of three luxorious yet affordable condo rental properties in Florida.

IQware customer since: 2010
Software Utilized: IQpms, IQmail, IQbanquet, IQspa
Property Type: Condo Resort
Properties: 3 (666 units)

All Case Studies

ABEC Resorts Creates One-of-a-Kind Guest Experiences with IQware’s PMS


Unfailing attention to every detail is what ABEC Resorts condominium-resort owners and guests deserve and have come to expect — and IQware’s property management system (PMS) is the technology vessel that propels ABEC Resorts from good to great in a sea of competition.

Here’s how IQware helped the Island ABEC Resorts:

Condo Resort Management

Online Owner Portal

Top Tier Support


ABEC Resorts is the on-site management company of three luxorious yet affordable condo rental properties in Florida.

IQware customer since: 2010
Software Utilized: IQpms, IQmail, IQbanquet, IQspa
Property Type: Condo Resort
Properties: 3 (666 units)

Managing Luxury Condo Resorts with IQware’s PMS


ABEC Resorts is the on-site manager of three luxurious condominium-hotels in Destin, Florida. Located directly on the Gulf of Mexico, ABEC Resorts trio of crown jewels include: Silver Shells Beach Resort & Spa, Silver Beach Towers Resort, and The Palms of Destin Resort & Conference Center.

“Each of our condominium-resorts is dedicated to delivering outstanding customer service to our owners and guests alike — and the IQware property management system truly empowers our talented hospitality team, day-in and day-out, to deliver on our promise of making memories,” says Mark Gordon, ABEC Resorts’ Information Technology Director.

“…the IQware property management system truly empowers our talented hospitality team, day-in and day-out, to deliver on our promise of making memories.”Mark Gordon, IT Director at ABEC Resorts

Three One of a Kinds

As a premier vacation destination, Destin attracts those who expect only the best. And ABEC Resorts gives them just that!

Across the three one-of-a-kind condo-resorts, IQware provides each guest and owner unsurpassed, individualized services and amenities. By seamlessly integrating a multi-property solution based on VIP guest cards, IQware has tied almost every function across ABEC Resorts‟ trio of hospitality gems into its PMS.

“We automate and operate almost everything using IQware,” Gordon notes. He adds that…

“IQware gives us a truly integrated platform for handling each of our owner’s and each of our guest’s needs and wants — and, in many cases, we even anticipate their needs so we can proactively exceed expectations.”Mark Gordon, IT Director at ABEC Resorts

David Perkins, President & CEO of IQware, said the company‟s PMS offers an unmatched blend of flexibility and functionality because the PMS truly has been — and continues to be —“customer engineered.” IQware has spent the past 15 years listening to, and following through on, hospitality property managers‟ needs as well as those of their unit owners and guests.

Above & Beyond

“IQware gives condo-hotel managers incomparable capabilities to manage day-to-day operations and regularly WOW owners and guests,” Perkins says.

ABEC Resorts‟ has tethered its VIP guest cards to IQware’s PMS, transcending the concept of traditional room keys. The dynamic duo delivers “one-card shopping,” so guests can take full advantage of all the amenities offered across all three properties. Guests simply use their room keys for handling charges for everything from beach services and spa visits, to meals and bar tabs — and IQware does all the legwork!

“The only thing that surpasses our accommodations and amenities is our guest service — and IQware is working hard behind the scenes to enable our efforts,” Gordon adds.

The bottom line is both guest satisfaction and revenues are brighter and guests are more likely to keep their business within the ABEC Resorts’ collection — many times returning to stay at another of the company’s Destin destinations that they first visited while test driving their VIP guest cards just down the coastline.

“IQware gives condo owners precisely the information they need, how and when they want it, so they can best manage their condos. Equally important, everyone at IQware is knowledgeable, prepared and eager to help us, and each of our owners, at any time.”Mark Gordon, IT Director at ABEC Resorts

For condo owners, ABEC Resorts has launched a comprehensive, secure web portal. Owners can access key financial reports online, work with their calendars, and book units if they like — all powered by IQware’s PMS.

“Our whole world is IQware. It lets us and our owners do a much better job of managing our room inventory in real time than we could otherwise do,” adds Joanne Backe, ABEC Resorts’ Revenue Manager.

“Our owners absolutely love IQware because it lets them see and do everything they need to, and from almost anywhere,” Gordon says. “IQware gives condo owners precisely the information they need, how and when they want it, so they can best manage their condos. Equally important, everyone at IQware is knowledgeable, prepared and eager to help us, and each of our owners, at any time.”

Backe says she, too, appreciates that IQware allows her to do her job remotely, when needed. She can log into the system 24/7 from anywhere with an Internet connection.

“And IQware’s modular design and talented team make it easy for us to turn on features and ramp up functionality, system by system, as each user grows in experience and responsibilities,” Backe adds.

Perkins says IQware’s secret ingredient is its unwavering dedication to providing the highest level of responsiveness possible.

“Our technology, albeit best-in-class, is just half of our winning solution. Our talented, committed team is the other half,” Perkins notes. “Our staff of experts know the hotel and condo business inside and out. Equally important: They listen, they care and they follow through.” Backe backs him up.

“IQware’s customer service is world class,” Backe adds. “Not once have they let me down when I needed information or help. Because of IQware’s willingness to provide help and insight, no matter how seemingly basic a question might be, we’re able to do more and more with the system, and capture greater bottom-line benefits, as we unlock more of IQware’s full potential.”

“IQware’s customer service is world class. “Not once have they let me down when I needed information or help.”Joanne Backe, Revenue Manager at ABEC Resorts

Managing Luxury Condo Resorts with IQware’s PMS


ABEC Resorts is the on-site manager of three luxurious condominium-hotels in Destin, Florida. Located directly on the Gulf of Mexico, ABEC Resorts trio of crown jewels include: Silver Shells Beach Resort & Spa, Silver Beach Towers Resort, and The Palms of Destin Resort & Conference Center.

“Each of our condominium-resorts is dedicated to delivering outstanding customer service to our owners and guests alike — and the IQware property management system truly empowers our talented hospitality team, day-in and day-out, to deliver on our promise of making memories,” says Mark Gordon, ABEC Resorts’ Information Technology Director.

“…the IQware property management system truly empowers our talented hospitality team, day-in and day-out, to deliver on our promise of making memories.”Mark Gordon, IT Director at ABEC Resorts

Three One of a Kinds

As a premier vacation destination, Destin attracts those who expect only the best. And ABEC Resorts gives them just that!

Across the three one-of-a-kind condo-resorts, IQware provides each guest and owner unsurpassed, individualized services and amenities. By seamlessly integrating a multi-property solution based on VIP guest cards, IQware has tied almost every function across ABEC Resorts‟ trio of hospitality gems into its PMS.

“We automate and operate almost everything using IQware,” Gordon notes. He adds that…

“IQware gives us a truly integrated platform for handling each of our owner’s and each of our guest’s needs and wants — and, in many cases, we even anticipate their needs so we can proactively exceed expectations.”Mark Gordon, IT Director at ABEC Resorts

David Perkins, President & CEO of IQware, said the company‟s PMS offers an unmatched blend of flexibility and functionality because the PMS truly has been — and continues to be —“customer engineered.” IQware has spent the past 15 years listening to, and following through on, hospitality property managers‟ needs as well as those of their unit owners and guests.

Above & Beyond

“IQware gives condo-hotel managers incomparable capabilities to manage day-to-day operations and regularly WOW owners and guests,” Perkins says.

ABEC Resorts‟ has tethered its VIP guest cards to IQware’s PMS, transcending the concept of traditional room keys. The dynamic duo delivers “one-card shopping,” so guests can take full advantage of all the amenities offered across all three properties. Guests simply use their room keys for handling charges for everything from beach services and spa visits, to meals and bar tabs — and IQware does all the legwork!

“The only thing that surpasses our accommodations and amenities is our guest service — and IQware is working hard behind the scenes to enable our efforts,” Gordon adds.

The bottom line is both guest satisfaction and revenues are brighter and guests are more likely to keep their business within the ABEC Resorts’ collection — many times returning to stay at another of the company’s Destin destinations that they first visited while test driving their VIP guest cards just down the coastline.

“IQware gives condo owners precisely the information they need, how and when they want it, so they can best manage their condos. Equally important, everyone at IQware is knowledgeable, prepared and eager to help us, and each of our owners, at any time.”Mark Gordon, IT Director at ABEC Resorts

For condo owners, ABEC Resorts has launched a comprehensive, secure web portal. Owners can access key financial reports online, work with their calendars, and book units if they like — all powered by IQware’s PMS.

“Our whole world is IQware. It lets us and our owners do a much better job of managing our room inventory in real time than we could otherwise do,” adds Joanne Backe, ABEC Resorts’ Revenue Manager.

“Our owners absolutely love IQware because it lets them see and do everything they need to, and from almost anywhere,” Gordon says. “IQware gives condo owners precisely the information they need, how and when they want it, so they can best manage their condos. Equally important, everyone at IQware is knowledgeable, prepared and eager to help us, and each of our owners, at any time.”

Backe says she, too, appreciates that IQware allows her to do her job remotely, when needed. She can log into the system 24/7 from anywhere with an Internet connection.

“And IQware’s modular design and talented team make it easy for us to turn on features and ramp up functionality, system by system, as each user grows in experience and responsibilities,” Backe adds.

Perkins says IQware’s secret ingredient is its unwavering dedication to providing the highest level of responsiveness possible.

“Our technology, albeit best-in-class, is just half of our winning solution. Our talented, committed team is the other half,” Perkins notes. “Our staff of experts know the hotel and condo business inside and out. Equally important: They listen, they care and they follow through.” Backe backs him up.

“IQware’s customer service is world class,” Backe adds. “Not once have they let me down when I needed information or help. Because of IQware’s willingness to provide help and insight, no matter how seemingly basic a question might be, we’re able to do more and more with the system, and capture greater bottom-line benefits, as we unlock more of IQware’s full potential.”

“IQware’s customer service is world class. “Not once have they let me down when I needed information or help.”Joanne Backe, Revenue Manager at ABEC Resorts

Request a Demo

Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us

Request a Demo

Ready to see how our hospitality software can transform your property? Book a demo.

Book a Demo

Questions? Contact Us

Contact us about our software, pricing, implementation process, or anything else.

Contact Us